Customer Services ApprenticeJobsGoPublic

If you enjoy dealing with the general public and can demonstrate some experience of this, either face to face or over the telephone, then we would be very excited to meet you.

Our award-winning apprenticeship scheme provides a perfect way to earn a wage while you gain vital work experience and a nationally recognised qualification.  We recognise the value apprenticeships can bring to the local community.  You must be 16 or older to apply for an apprenticeship and there is no upper age limit.

About the job

On a daily basis you would be handling calls from a wide range of people in a busy contact centre environment.  You will also be helping to cover a busy reception desk, dealing with people on a face-to-face basis, within Seafield House.  Training will be provided to cover all requirements of the role.

The service has a strong customer focus, embedded team working ethics and commitment in delivering customer service excellence to residents of Redcar and Cleveland.

Your primary locations of work will be the Contact Centre, located in the Council Offices, and Seafield House, both of which are located on Kirkleatham Street in Redcar. Candidates will be required to work within service hours of 08:30am to 5pm Monday to Friday (excluding bank holidays).

About the Apprenticeship

The apprenticeship you will work towards alongside your day-to-day duties will be a Customer Services Level 2 Qualification.  You will attend Redcar and Cleveland College one day per fortnight.  The qualification requires you to build up a portfolio of evidence which finishes with an end point assessment discussion to assess all of your knowledge.

This is a fixed-term contract for 15 months.  National Minimum Wage for your age will apply after the first year.

Eligibility criteria

Eligibility for the apprenticeship means you must not already have achieved the same or similar qualification and must not have worked in a customer facing or call centre environment for a significant period of time previously.

If you think you have the skills required and can demonstrate your ability to work effectively as part of a team as well as under your own initiative, the Council would welcome an application from you.

How to apply

Apply through North-East Jobs (www.northeastjobs.org.uk).

Please ensure when completing your application that you refer to the job description and essential criteria on the Person Specification when completing your application form, as this information is used to select candidates for interviews.

Would you like to find out more?

We would highly recommend an informal discussion with the Customer Services Manager Tanya Clark on Tel: 01287 555306 or email [email protected] about this specific job role and you can request a look around the workplace so you would understand what the job would look like day to day.

You can also contact the Apprenticeship Team to find out more about the Customer Services Level 2 qualification on 01642 444415 or email [email protected].

We offer a range very attractive Employee Benefits and Rewards including

Generous annual leave of up to 34 days per year

Hybrid Working (where appropriate)

Flexible working hours (where appropriate)

Membership of the Local Government Pension Scheme

Access to numerous other salary sacrifice schemes

Access to our employee health and wellbeing platform, which includes an exciting range of staff benefits, including, spreading the cost of home and electronics, bike shop, car scheme, gym membership, lifestyle savings

A range of Staff Network groups

For more details: https://www.redcar-cleveland.gov.uk/jobs-and-careers/benefits-and-rewards

Attachments

Benefits and Rewards Brochure Jan 2026.pdf

Customer Service Apprentice JDPS.docx