Medical ReceptionistNHS

Job summary

Medical Receptionist

Grange Road Surgery, Bishopsworth, Bristol, BS13 8LD

A busy and friendly Doctors surgery is looking for a part time medical receptionists to help patients access our services. In a standard week the working hours would be:

Monday 08:15 - 13:45

Tuesday 13:30-19:00

Thursday 13:30-19:00

Friday 08:15 - 13:45

Total: 22 hours per week

However, we may ask for you flexible at times with holiday and sickness cover.

We are looking for a strong team player who enjoys a challenge. If you have excellent people skills, good computer skills and a flexible approach to working, we would love to hear from you.

Medical Receptionist experience is a distinct advantage.

Please submit an application via the NHS jobs website.

For more information email: [email protected]

Closing date: 20th November 2026

Main duties of the job

Skills

• Teamwork - reliable and conscientious
• Communication skills listening and understanding
• Confident and assertive
• Non judgemental and empathetic patient, kind and caring
• Organisational skills - multi tasking and prioritisation
• Keeping calm in stressful situations
• Using judgement
• Flexible and adaptable to change

Job description

JOB DESCRIPTION

JOB TITLE: Medical Receptionist

REPORTS TO: Operations Manager

HOURS: 22 hours, plus overtime when available

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Patient services:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
• Communicate clinical results to patients in line with the GP comments
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Patient notes and correspondence:
• Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
• Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
• Premises:
• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated
• Ensure that all new patients are registered onto the computer system promptly and accurately

Undertake any other additional duties appropriate.

About us

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

• Keeping calm in stressful situations
• Using judgement
• Flexible and adaptable to change