Lead ReceptionistNHS

Job summary

We are looking for a dynamic leader for our Reception Team who can work flexibly over many Reception areas.

The Reception Team Leader will be responsible for the day-to-day supervision and coordination of reception services within the Bristol Eye Hospital. The post holder will supports delivery of a high-quality patient reception and appointment service and will lead reception staff to ensure efficient patient flow and excellent customer care.

Main duties of the job

Provide day-to-day support and guidance to reception staff, making day to day decision to ensure an efficient and effective reception service.

Liaise with clinical and administrative teams to support patient flow and clinic operations.

Assist in training and supporting new members of the reception team.

Escalate complex issues, complaints or service concerns appropriately.

Support the organisation of staff rotas, annual leave and training arrangements.

Job description

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.