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West Suffolk Customer Service & Admin

ReceptionistNHS

Haverhill, CB9 8HF Permanent £13.16
Posted 29 October 2026 Closing date 13 November 2026
Checked 4 hours ago · still listed on NHS Jobs Closes in 14 days · 13 Nov 2026
Dullingham Rail Station (8.7 miles, direct) Epping Underground Station (30.1 miles, direct) The Guineas Bus Station (11.3 miles, direct)

Job summary

Haverhill Family Practice are seeking two enthusiastic and reliable Receptionists to join their team on a part-time basis for 20 hours per week, to work the following:

Mornings:

  • Monday 8am -1pm
  • Tuesday 8am -1pm
  • Thursday 8am -1pm
  • Friday 8am - 1pm

Afternoons:

  • Monday 1.30pm - 6.30pm
  • Tuesday 1.30pm - 6.30pm
  • Wednesday 1.30pm - 6.30pm
  • Friday 1.30pm - 6.30pm

Main duties of the job

Duties will include:

  • Welcoming patients via telephone or face to face.
  • Answering incoming calls in a prompt, friendly efficient manner.
  • Booking of appointments.
  • Arranging home visit requests.
  • Signposting patients to the correct clinician
  • Receiving and processing daily E-consults from patients
  • Handing repeat prescription/med3 requests
  • Registering new patients
  • Liaising with members of practice team
  • Managing out-going correspondence
  • Updating patient demographics
  • General administration duties
  • Daily auctioning of tasks

Job description

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

About us

Haverhill Family Practice is a Haverhill based GP surgery offering a wide range of health services. With a CQC rating of "Good" and an experienced clinical team, they aim to provide a high standard of medical care and are always fully committed to patient needs.

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