Receptionist/Care NavigatorNHS

Job summary

Mount Farm Surgeryhas an opportunity for an enthusiastic and proactive receptionist/care navigator to join our team on a part-time basis for 24.75 hours per week as follows:

• Monday 10.00-16.00
• Wednesday 10.00-16.00
• Friday 10.00-18.45 plus 5 hours per week worked flexibly to meet the needs of the business

Flexi hours will always be confirmed at least 1 week in advance. You will also have the flexibility to work occasional voluntary overtime to cover annual leave/other absence within your team. Please note that the work pattern stated is fixed - please do not apply if you are unable to work this shift pattern and number hours.

Main duties of the job

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments.
• Working within SystmOne (the patient clinical record system) and Anima (the practice workflow and request system)
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Accurately maintaining patient records

Job description

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

About us

Mount Farm Surgery is a dynamic, innovative practice in the Moreton Hall area of Bury St Edmunds. In return for your hard work and commitment, we are delighted to offer:

• Generous annual leave entitlement
• Membership of the NHS contributory pension scheme
• Eligibility for NHS discounts & Blue Light Card for retail/dining/travel discounts
• Use of a fully equipped kitchen and staff room
• Paid gym membership