Healthcare Assistant (HCA)NHS

Job summary

Prometheus is a trusted provider of specialist patient transport and mental health support services across the UK. We work in partnership with the NHS, police, private healthcare providers, prisons and courts to ensure safe, dignified care for people in vulnerable situations. Our work ranges from secure mental health transfers and hospital bedwatch to supporting patients in places of safety.

Main duties of the job

Patient Care & Wellbeing

• Support qualified nurses in delivering safe, effective and professional patient transfers.
• Provide compassionate, person-centred care, ensuring patients feel comfortable, respected and supported.

Crisis Intervention & Patient Safety

• Respond calmly and confidently to challenging situations and emergencies.
• Use effective communication and approved de-escalation techniques to reduce distress and maintain safety.
• Follow safeguarding policies and procedures to protect vulnerable adults and children.
• Support safe interventions in accordance with individual risk assessments, training and company protocols.

Patient Transportation & Equipment

• Drive company ambulances when required, ensuring safe, comfortable and timely journeys.
• Complete pre-journey vehicle and equipment checks to maintain operational readiness.

Communication & Documentation

• Complete accurate patient documentation and contribute to comprehensive clinical handovers, including relevant risks and current presentations.
• Communicate effectively with patients, colleagues and partner healthcare organisations to support continuity of care.

Professional Standards & Development

• Attend mandatory training, team meetings and professional reviews to maintain and develop your skills.
• Adhere to Prometheus policies, safeguarding procedures and relevant healthcare legislation.
• Maintain high standards of confidentiality, professionalism and accountability throughout every shift.

Job description

Job Opportunity Your Role & ResponsibilitiesAs part of the Prometheus Safe & Secure team, you will play a vital role in delivering safe, compassionate and person-centred care to individuals experiencing mental health challenges.

From supporting patients during secure transfers to providing reassurance in challenging situations, you will help ensure that every individual is treated with dignity, respect and professionalism.

Working alongside experienced healthcare professionals, you will contribute to patient safety, wellbeing and positive outcomes.

Key ResponsibilitiesPatient Care & Support

• Assist qualified nurses in delivering safe and effective patient transfers.
• Provide compassionate, person-centred care while maintaining patient dignity, comfort and wellbeing.
• Offer reassurance, emotional support and crisis intervention to individuals experiencing mental health difficulties.

Safety & Crisis Management

• Respond calmly and professionally to challenging situations and emergencies.
• Apply appropriate de-escalation techniques and approved interventions in line with training and company policies.
• Follow safeguarding procedures to protect vulnerable adults and children.

Patient Transfers & Transportation

• Drive company ambulances when required, ensuring safe and comfortable journeys.
• Conduct pre-journey vehicle and equipment checks, promptly reporting any concerns.
• Support safe patient movement and transportation in accordance with risk assessments and care plans.

Communication & Documentation

• Complete accurate patient records, risk information and clinical handovers to ensure continuity of care.
• Communicate effectively with patients, colleagues and external healthcare professionals.
• Build positive working relationships while promoting equality, diversity and inclusion.

Professional Development & Compliance

• Participate in mandatory training, team meetings and professional reviews.
• Maintain high standards of professionalism, confidentiality and accountability.
• Follow Prometheus policies, procedures and relevant healthcare legislation.

Making a Difference Every DayAt Prometheus Safe & Secure, every journey matters. Your compassion, professionalism and commitment to patient safety will help make challenging experiences safer, calmer and more reassuring for those in our care.

About us

Prometheus Safe & Secure is a specialist provider of secure patient transport and enhanced observation services for people with mental health needs. Operating 24 hours a day, 7 days a week across the UK, we work in partnership with the NHS and private healthcare providers to deliver safe, dignified and compassionate support when it is needed most. Our services include secure patient transport for planned and urgent transfers, including those under the Mental Health Act, as well as enhanced observation and "bed watch" support in hospitals, A&E departments and Section 136 suites. Every journey and placement is managed with patient safety, dignity and respect at the forefront.