CAMHS Single Point of Access Team ManagerNHS

Job summary

Due to internal promotion, the CNWL all age mental health Single Point of Access has a vacancy for aCAMHS SPABand 7 Team manager. This is an excitingopportunityto join a growing,creativeand innovative service as part of ourmanagement team. We are looking foranexperiencedmentalhealth professional(Nurse, OccupationalTherapist,SocialWorkeror psychological therapist), and itwould be a fantasticcareer progressionfor a Band 6 clinician who wishes to broaden their experienceor a current Band 7 looking for a new challenge.

This dynamic multi-disciplinary servicehas been running sinceJune 2021, offering asingle point of access formental healthtele-triage, signposting, advice and support 24-hours a day, seven days per week, 365 days a yearfor young people under the age of 18.

The CAMHSSPA TeamManagerwillwork closely withtheadult SPA and SHINE Team Managers and with the Clinical Lead for CAMHSSPAto maintaintheday to dayrunning of the service, providing senior clinical input and support to the team, playing a key role in building internal and external interfaces, and contributing to the ongoing development of the SPA.

The CAMHSSPATeam Managerwill be expected to work aflexibleshift pattern, although working nights is notrequiredin this role.

Main duties of the job

Central andNorth WestLondon NHS Trust is committed to providing safe, effective services and providing patients and families with a positive experience.TheCAMHS SPATeam Manageris responsible forthe daily running of the SPA (CAMHS) Team and supports the Clinical Lead in the operational management of the service.

Other responsibilities include:

o Providingmanagement & clinical supervision, coaching, mentoring of existing staff andnew stafftaking up post; andmotivatingand supportingindividuals to achieve theirobjectives.

oContribute to the provision oftraining,coachingand clinical group supervision to the wider all-age SPA.

o Answeringcalls to theCAMHSSPA in a patient and courteous manner, and to screen and prioritise these appropriately.

o Undertakingclinical triageof calls to theCAMHSSPA, deciding on the correct care pathway for that call.

o Referringcallers onto CAMHS local teamswhereappropriateand liaising with teams.

o Signpostingcallers on as necessary into non-statutory, third sector services (Thrive networks).

o Undertakinginitial social care triage,andwhere necessary, signposting and referring on patients asappropriate.

Job description

Respondingto calls within time limits set out in theAll-AgeSPA Operational Protocols.

Beingfully conversant with statutory and non-statutory services across Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster, and the provision of CNWLCAMHSservices in each borough.

Ensuringsafe and effective delivery of care / advice toyoung peopleand theircarers, utilising own knowledge and skills.

Providingsupport, information and education to family members, carers and other professionals who may access theCAMHSSPA.

Buildingandmaintainexcellent working relationships with key stakeholders, such asCore and Urgent Care CAMHS team,GPs, the Police and LAS.

Acting as the point of escalation in CAMHSSPA inrelation to difficult callsand being able to further escalate asappropriate.

Demonstratinggood risk assessment and management skills, ensuring that decisions maderegardingcalls are in the interests of the individual patients needs and their safety.

Participatingin both clinical and managerial supervision in relation to role.

Participatingin the ongoing monitoring and evaluation of the SPA Service, ensuring that all required data is collected.

Monitoringstandards of clinical practice of the SPA, recommending changes where necessary.

Beingresponsible forthe maintenance ofaccuratepatient records on relevant patient information system (ie. System One).

SupportingtheSPA CAMHSadministration lead in the screeningandmanagement of emails in the SPA (CAMHS) inbox.

Supportingthe Clinical Lead and Service Manager in thelonger-termstrategic development of the SPA service.

About us

Central andNorth WestLondon NHS Trustexpects allSPAstaffto act in a way which showstheyunderstand our core values and are willing to put them into practice withpatients, their friends,family and carersand alsoother staff members.

As amember ofSPAstaffwe expect youtoshow COMPASSION, contribute to a caring and kind environment andrecognise that what you do and say helpscan makethelives of others better.

We expect youtoRESPECTeveryone andacknowledge and welcome people's differences rather than ignore them or see them as problematic.

We expect you to EMPOWER others andcontinually try to provide information, resources and support to help others make their own decisions and meet their own needs.

We expect you to work in PARTNERSHIP andbehave in a way that shows that you recognise that commissioners and users of our services are the people who generateand pay forourwork.

As amember ofSPAstaffwe expect you to role model these values and contribute to ensuring that they are embedded in the practice of the team