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Coventry Customer Service & Admin

Programmes Assistant (DA)University

Coventry Part time £26,707 - £30,378 a year
Posted 2 October 2026 Closing date 1 November 2026

Closing Date: Sunday, 1 November 2026, 11:59pm (UK).

About the Role

Permanent position at 0.6 FTE; 21.9 hours per week.

The role is responsible for the provision of comprehensive administrative support to the degree apprenticeship programmes, supporting colleagues and students, on their journey from recruitment through to graduation.

You will provide administrative support for our degree apprenticeship courses within the School of Engineering, and support administration as required for our undergraduate and PGT programmes.

As well as being the initial point of contact for student administration and undertaking routine tasks, you will contribute and assist with preparation for apprentices' induction, enrolment, block teaching weeks, graduation, award ceremonies and other student events.

You will also undertake routine administrative tasks including booking rooms and refreshments, arranging meetings, carrying out filing and archiving, data inputting and data extraction from university databases, photocopying and the collation and distribution of documentation as required to support the administration of the School's degree apprenticeship programmes.

To support the School at student events there is a requirement for occasional weekend working. Given the nature of this role, there is an expectation that the postholder will work several days in the office; exact working arrangements will be discussed and agreed with successful candidate.

For details on the experience and skills required, please refer to the job description (link here).

About You

A good general education to 'A' Level standard or equivalent, you will have experience of working in an administrative role ideally within Higher Education, understanding the priorities of the environment and need to deliver excellent customer service.

Your excellent communication skills will enable you to provide accurate advice and guidance on administrative processes or policies. You will have experience of dealing with senior members of staff and are trustworthy and discreet when dealing with confidential or sensitive matters.

You must be able to demonstrate excellent time management, organisation and judgement skills with the ability to deliver a varied workload to tight deadlines. You are able to work independently as well as part of a team.  You are resourceful, self-motivated and proactive with the ability to work on your own initiative to find solutions to problems.

You have developed strong IT skills and use this to manipulate and present data and keep accurate records.

Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the 'Apply' button.

£26,707 to £30,378 per annum.

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