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Cardiff Customer Service & Admin

Clinic Admin Assistant - MHULS/CBTUniversity

Cardiff Full time £25,249 - £26,093 a year
Posted 1 October 2026 Closing date 18 October 2026

The role holder will provide administrative support to the NHS Mental Health teams based in Cardiff University including the Cardiff Psychological Therapies University clinic (CPTUC) and the Mental Health University Liaison Service (MHULS) as part of the South East Wales Mental Health Partnership.

The role includes engaging in and completing a range of routine tasks to meet operational and client service requirements including appointment booking and data collection for the MHULS and CPTUC. The teams are based in the Centre for Student Life, but clinics may be scheduled in an alternative Cardiff University building if required. There may also be need to attend meetings in partner organisation building which many include NHS sites.

The role requires a good communicator due to the collaborative nature of the work which includes all the Student Services Teams for the four Higher Education Institutes in the Cardiff region and NHS Mental Health and Primary Care partners.

The role holder will provide administrative support to the NHS Mental Health teams based in Cardiff University including the Cardiff Psychological Therapies University clinic (CPTUC) and the Mental Health University Liaison Service (MHULS) as part of the South East Wales Mental Health Partnership.

The role includes engaging in and completing a range of routine tasks to meet operational and client service requirements including appointment booking and data collection for the MHULS and CPTUC. The teams are based in the Centre for Student Life, but clinics may be scheduled in an alternative Cardiff University building if required. There may also be need to attend meetings in partner organisation building which many include NHS sites.

The role is currently fixed term but could be extended if further funding is secured.

The South East Wales Mental Health Partnership includes Cardiff University, Cardiff Metropolitan University, the University of South Wales (including the Royal Welsh College of Music and Drama) and Cardiff and Vale University Health Board. The SEWMHP is jointly funded to develop a shared programme of work which to support improving access to mental health support for higher education students across the region. The funding is secured with recurrent funding agreed on a yearly basis.

As the biggest university in Wales – and a major employer, with more than 7,000 staff – we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression.

The post is full time (35 hours per week) and fixed-term until 31st October 2027

Salary: £25,249- £26,093 per annum (Grade 3)

Cardiff University offers many excellent benefits, including 35 days annual leave (plus bank holidays) local pension scheme, a cycle to work scheme and other travel initiatives, annual increments up the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter.

Closing date: Sunday, 18 October 2026

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

£25,249 to £26,093 per annum (Grade 3)

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