Medical Receptionist / AdministratorNHS

Job summary

We are looking for a highly motivated and experienced Medical Receptionist/Administrator to join our Practice, to ensure that the reception area runs smoothly and efficiently. Providing a high level of service to patients, doctors, nurses and other members of the practice.

This vacancy is a part time and full time position. For further information contact Joanna Morton.

Main duties of the job

Reception duties

Telephone duties

Management of medical records

Administrative Duties

Knowledge of EMIS Web and e-Consults desired but not essential, full training will be given.

Job description

JOB TITLE

Medical Receptionist

RESPONSIBLE TO

Practice Manager

JOB PURPOSE

To ensure that the reception area runs smoothly and efficiently, providing a high level of service to patients, doctors, nurses and other members of the practice team.

Reception duties

Greet and direct patients and other visitors

Use of appointment system and monitoring flow of patients into consulting and treatment rooms, informing patients of any delays

Ensure that the patients without appointments but who need urgent consultation are seen in an appropriate manner liaising with the GP where necessary and signposting appropriately

Deal with general enquiries and complaints

Respond to needs of the clinical team

Register new patients and those seeking temporary cover, ensuring procedures are completed

Advise patients of relevant charges for non NHS services and accept payment

Enter requests for home visits onto the computer system including all relevant information and where necessary refer to the GP

Ensure that all requests for prescriptions are actioned the same day in line with practice protocols

Action requests for ambulance transportation

Give out test results in accordance with GP instructions

Ensure computer tasks are actioned on a daily basis

Ensure personal and practice emails are actioned on a daily basis

Ensure smooth running of the following days clinics by checking blood requests etc

At the end of the shift ensure any outstanding queries are handed over as necessary

Telephone Duties

Receive and make calls as required

Divert calls and take messages as appropriate

Signpost patients to the most appropriate service for their needs

Total familiarity with the telephone system

Management of appointment system

Ensure total familiarity with all appointment systems and clinics

Book appointments and reviews ensuring sufficient information is recorded to retrieve the correct patient record

Monitor effectiveness of the system and report any problems

Management of medical records

Ensure correspondence, reports, results etc are filed correctly into the electronic patient record

Tagging of new patient records as required

Entry of patient data onto the computer system

Deal with incoming mail from outside organisations and scan / attach to the patient record

Computer System

To be familiar with all aspects of the computer system keeping up to date with new tasks and developments

Familiarity with other IT systems such as Surgery Connect, AccuRx and E Consult

Promote use of the NHS App and support patients with set up if required

Adhere to practice security and confidentiality policies at all times

General

When required, open up reception at the start of day and make all necessary preparation to receive patients

Lock up reception at the end of day, ensuring practice area is totally secured

Observe health and safety guidelines at all times

General housekeeping - ensure reception, tea room and waiting areas are kept tidy

Any other reasonable duties as requested by the Practice Manager

About us

Houghton Medical Group is a long established GP Practice based in Houghton le Spring. We have 6 GP Partners, 1 salaried GP, and a full compliment of Admin and Nursing staff. We also have very close working links with other Practices in our PCN.

We are keen to recruit an additional member to our team, who can support us in providing an excellent standard of care to our patients.