Medical ReceptionistNHS

Job summary

Howden Medical Centre is looking to appoint a part-time medical receptionist to work Wednesday PM, all day Thursday and Friday AM. The successful candidate would also be required in addition to this, to provide cover for colleagues sickness and holidays.

You will need to be motivated, able to work in a very busy environment and as part of a team. Attention to detail and the ability to multitask are essential as are good IT and communication skills.

Morning shifts can start at 7:45am and Afternoon shifts can finish at 6:30pm. On occasion you would be required to cover our late-night clinic until 8:30pm on a Wednesday.

Experience working in a healthcare setting would be desirable but not essential as full training will be given.

Main duties of the job

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional or service in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Practice

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Responsible for ensuring the smooth running of the reception area

Job description

Please see Job Desription Document for full Job Description

The duties and responsibilities to be undertaken by members of the Practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Ensure building security have a thorough knowledge of doors/windows/grids/alarm
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits, telephone consultations and queries, ensuring callers are directed to the appropriate healthcare professional
• Understanding practice procedures and explaining these to patients as well as the different ways they can access the service
• Understanding and maintaining knowledge of other healthcare services to which you can navigate appropriate patients and relaying this information to patients where necessary
• Registration of new patients, change of patient details and deductions
• Processing and distributing incoming (and outgoing) mail
• Taking outgoing mail to the post office
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Clerical duties, including word/data processing, email, filing, photocopying, scanning and allocating, processing letters for blood tests requested by clinicians, administer the cytology system, patient de-registrations
• Arranging staff rotas
• Organising cover for holidays, sickness and compassionate leave
• Helping new reception staff and training of new reception staff
• Have a thorough knowledge of practice procedures and work in accordance with practice protocols
• Advising and charging patients the appropriate amount for private work, providing a receipt to the patient and recording charge in the Petty Cash Book
• Helping with the sorting of new medical records in order that they are in the form used in the surgery
• Provision of refreshments for staff and visitors as required; washing the pots and keeping the kitchen area clean and tidy
• Keeping the reception area, waiting room, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Assisting the practice manager and carrying out work to achieve practice projects
• Any other task allocated by managers
• These responsibilities are not exhaustive and you may be required to undertake other duties and responsibilities commensurate with your pay grade if required by the practice.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

About us

Howden Medical Centre is a Semi-Rural Practice with a steadily increasing patient population which currently stands at 8300 patients.

We have a strong friendly and supportive team of GPs, Nurses, Admin staff and Receptionists and a very open, inclusive and team culture. Our staff are dedicated, have great attention to detail, are flexible and adaptable, and work very much as a whole team.

We are a member practice of CYGNET PCN with PCN staff working with us, as members of the team, on site at the practice including Paramedics, ANPs, Pharmacists, Pharmacy Technicians, Social Prescribers and MSK Practitioners.

Howden Medical Centre is a Teaching Practice with Registrars and HYMS Students on site.