Medical Secretary /patient data administratorNHS

Job summary

Medical Secretary /patient data administrator

(28 - 30 hours, Monday to Friday)

The Hollies is a friendly, high-achieving GP practice based on the edge of Tamworth town centre, providing care to approximately 15,000 patients.

We are seeking an experienced and proactive Medical Secretary /administrator to join our busy administration team.

This is a varied and responsible role suited to someone with previous NHS, GP practice, or medical secretarial experience who is confident managing administrative tasks independently and using their own initiative in a fast-paced environment.

The successful applicant will have a good understanding of healthcare pathways, hospital departments, referral processes, and medical terminology and will be confident dealing with a wide range of queries with minimal supervision.

Main duties of the job

Main duties include:

• Processing GP referrals and advice and guidance requests accurately and efficiently, ensuring timely communication with external healthcare providers and hospitals.
• Managing patient correspondence and requests received via the practice website and telephone system.
• Handling requests for medical letters, forms, reports, and medical examinations in liaison with GPs.
• Maintaining accurate and up-to-date patient records in line with data protection and confidentiality requirements.
• Supporting clinicians and the wider administrative team to ensure the smooth running of practice operations.

Job description

We are looking for someone who:

• Has previous experience in a medical secretary , NHS administration, or healthcare role.
• Has excellent organisational skills and can manage a high-volume workload within strict timescales.
• Is confident working independently and using initiative to resolve non-clinical queries appropriately.
• Has strong knowledge of referral pathways, hospital services, and medical terminology.
• Has excellent written and verbal communication skills.
• Has exceptional attention to detail and accuracy.
• Is highly computer literate and confident using clinical systems and Microsoft Office applications.
• Understands the importance of confidentiality and handling sensitive information appropriately.
• Works well both independently and as part of a team.

AMSPAR qualification or equivalent medical secretarial experience is desirable but not essential.

About us

Benefits include:

• NHS Pension Scheme
• Employee Assistance Programme
• Uniform provided
• Practice sick pay scheme following successful probationary period
• Tea and coffee provided
• Regular social events
• Annual leave entitlement of 25 days plus bank holidays (pro rata), rising to 28 days after 5 years service and 30 days after 10 years service

If you have the skills and experience we are looking for, we would love to hear from you.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted. If you have not heard from us by 24th October please assume your application has been unsuccessful on this occasion.

Please note that this role is not suitable for applicants seeking entry-level administration experience.