Community Dietetics AdministratorNHS

Job summary

An exciting opportunity has arisen to join the Community Dietetic Team as an Administrator. The Administrator plays a key role in supporting the efficient delivery of the Dietetic service, ensuring high-quality administrative support across the team. This position is one of two administrative roles within the service, working collaboratively to provide comprehensive support.

Main duties of the job

• Provide general administration and secretarial support to ensure smooth service operation and clinical care coordination.
• Process referrals and perform initial triage according to local policies, taking necessary actions to support patient care.
• Record and file all referrals following clinical triage procedures.
• Handle general office tasks such as clinic bookings, OASIS data entry, ENVOY reschedule system and managing phone calls.
• Use advanced IT skills to produceaccuratereports on referrals, caseloads, waiting lists, audits, and service development.

Job description

Detailed job description and person specification are provided in the attachments.

Job description:

To provide a comprehensive, effective and efficient administrative support service to Dudley Community Dietetics Team. The post holder will work with supervision and at times will work alone. The post holder will therefore be expected to contribute towards organising their own day-to-day work tasks and activities by co-operating with the weekly tasks distributed. When dealing with queries from patients, gp practices, the post holder will be expected to exercise their judgment in applying statutory regulations and local policies in order to resolve routine matters. More complex queries should be referred to senior staff members. The role will include a high degree of communication, mainly telephone and occasional face-to-face. Referrals are received via E-referral and appointments are booked electronically via a busy appointments system.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)