ReceptionistNHS

Job summary

PLEASE NOTE THE HOURS REQUIRED FOR THIS ROLE ARE 13:30 - 18:30 Monday to Friday.

We are seeking a professional and friendly Receptionist to join our team. The ideal candidate will be the first point of contact for our patients and visitors, providing exceptional customer service while managing various tasks. This role is essential in ensuring the smooth operation of our GP Practice.

Main duties of the job

• Maintaining and monitoring the Practice appointments system
• Processing personal requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming and outgoing mail.
• Explaining practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receiving and making telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Processing prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Advise patients of relevant charges for private (non-General Medical Services), accept payment and issue receipts.
• Clearing and re-stocking consulting rooms as required.
• Providing administrative support to the Practice as required, including filing, photocopying and scanning.
• Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter
• Providing cover for reception / administrative colleagues during absence due to holiday or sick leave.

Job description

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Explaining practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Advise patients of relevant charges for private (non-General Medical Services), accept payment and issue receipts.
• Input data into the patients healthcare records, as necessary.
• Direct requests for information i.e. SAR, insurance / solicitors letters, and DVLA forms to the administrative team
• Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
• Process repeat prescription requests received by any means of communication in accordance with practice protocol.
• Ensure all prescription requests are processed and are ready for collection within the required and expected timeframe.
• Generate requests for medication on behalf of the patient for non-repeat items.
• Discuss with patients their requirements, encouraging patients to order only what they require.
• Act upon compliance issues, liaising with the appropriate clinician.
• Ensure medication reviews are arranged by maintaining an accurate recall system.
• Effectively liaise with external services, i.e., district nurses, to ensure medicaments are arranged for housebound patients.
• Initiate contact with and respond to, requests from patients, team members, and external agencies.
• Manage all queries as necessary in an efficient manner.
• Act as a chaperone as required.
• Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
• Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
• Undertake all mandatory training and induction programmes deemed suitable by the Practice Manager / Partners.
• Be an integral part of the general practice team.
• Support all clinical staff with general tasks as requested.
• Maintain a clean, tidy, effective working area at all times.
• Providing administrative support to the Practice as required, including filing, photocopying, scanning, culling of notes.
• Support reception staff, providing cover during staff absences.
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Complete opening and closing procedures in accordance with the duty rota.
• Support administrative staff, providing cover during staff absences.
• Participate in local initiatives to enhance service delivery and patient care.
• Support the Operations Manager in reviewing and updating the Prescribing Policy and SOPs
• Any other duties commensurate with this position

About us

Our team is committed to providing high-quality care and support within a professional, respectful and inclusive environment. We work collaboratively and value the contribution of every team member, recognising that effective communication, mutual respect and teamwork are essential to delivering the best outcomes for patients and service users.