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Dudley Customer Service & Admin

AdministratorNHS

Dudley, DY1 2HQ Permanent £25,272
Posted 30 September 2026 Closing date 15 October 2026
Cradley Heath Rail Station (2.5 miles, direct) Flood Street (West Midlands Metro) (1.6 miles, direct) Merry Hill Bus Station (1.6 miles, direct)

Job summary

Vacancy hours: Monday 2pm-8pm, Tuesday and Wednesday 8am-8pm, Friday 3pm - 8pm

Are you looking for a busy varied role ?

We are looking for an experienced administrator to join our busy Radiology Reception Admin team. You may be expected to work at any of the Trust locations. These include Russells Hall Hospital, Dudley Guest Hospital and Corbett Hospital as well as various community-based sites across the borough.

Main duties of the job

To attend patients on the CRIS system.

To book appointments using the CRIS system.

To deal with queries regarding referrals or appointments.

To transfer and import Radiology Images.

To update patient details on PAS system.

Job description

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

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