Admin/receptionistNHS

Job summary

Stephenson Park Health Group, Forest Hall / Killingworth branches, are looking for a full time admin/receptionist to join our busy, friendly multidisciplinary team. The successful candidate will be based at our Forest Hall branch looking after just over 14000 patients. Hours of work will be between 8.30am and 6pm Monday to Friday. Our clinical system is SystmOne.

Main duties of the job

Action tasks set by clinicians via the clinical systems and email Ensure accurate data recording Manage the appointment system as per Practice policy Deal with all general patient enquiries, explain procedures and make new and follow-up appointments. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery via the computer system. Enter requests for home visits screen, ensuring careful recording of all relevant details and where necessary refer to On-Call Doctor. Enter patient information on to the computer as required. Ensure appropriate information and or contacts are noted on patient records Ensure correspondence, reports, results etc are scanned and appropriately filed promptly and in the correct records.

Job description

Successful Candidate would need to be able to work Monday to Friday 7.5hrs per day. The main aspect of this job would answering calls and/or reception duties as below.

Action tasks set by clinicians via the clinical systems and email Ensure accurate data recording Manage the appointment system as per Practice policy Deal with all general patient enquiries, explain procedures and make new and follow-up appointments. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery via the computer system. Enter requests for home visits screen, ensuring careful recording of all relevant details and where necessary refer to On-Call Doctor. Enter patient information on to the computer as required. Ensure appropriate information and or contacts are noted on patient records Ensure correspondence, reports, results etc are scanned and appropriately filed promptly and in the correct records

About us

Stephenson Park Health Group operates across 3 sites looking after a practice list size of just over 18000 patients. We have an extensive multidisciplinary team comprising of Doctors, Advanced Nurse Practitoners, Practice Nurses, Mental Health Nurses, Pharmacy technicians and Healthcare Assistants working alongside an experienced and well established administration team.