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Dudley Customer Service & Admin

Diabetes AdministratorNHS

Dudley, DY1 2HQ Permanent £25,272
Posted 29 September 2026 Closing date 13 October 2026
Cradley Heath Rail Station (2.5 miles, direct) Flood Street (West Midlands Metro) (1.6 miles, direct) Merry Hill Bus Station (1.6 miles, direct)

Job summary

The post holder will be an integral member of the Diabetes Team at Russell's Hall Hospital and will be supporting and assisting the department secretary with everyday administration duties for the smooth running of the department. The post holder will also support our clinics administratively to help ensure the clinicians and the patients have the best possible experience and the clinics run as effectively as possible. The role will require use of hospital IT systems.

Main duties of the job

The post holder will, support and assist with maintaining Libre/Dexcom Microsoft Excel database. Book, send and reschedule any appointments for patients on Libre/Dexcom. Input activity data/ contacts to Oasis and book patients to clinics asrequired. Assist with GP prescription letters and send via email to GP practices. Maintain departmental email inbox's for Libre, Dexcom and Training and reply to staff/patients in a timely manner.

Job description

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

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