Medical ReceptionistNHS

Job summary

Medical Receptionist - Hendon NW4

Receptionist wanted to work for a busy, friendly, doctors surgery in Sunningfields Road NW4.

Priority will be given to those with reception experience within a GP practice/healthcare organisation. Those who can prove they have transferrable skills are also welcome to apply.

Hours of work would be: -

Monday 08:00 to 13:00 - 5 hours

Tuesday 08:00 to 13:00 - 5 hours

Wednesday 08:00 to 13:00 - 5 hours

Thursday 08:00 to 13:00 - 5 hours

Friday 08:00 to 13:00 - 5 hours

Total of 25 hours, and you may be asked to do additional hours to cover absence.

Pay is £12.91 per hour rising to £14.80 per hour after full training.

The successful candidate will need to start as soon as possible. When applying please state your notice period that you have with your current employer.

Closing Date: Monday 12/10/26. N.B. we may close the advert early if we have a suitable number of applicants apply.

Note for students: Please ensure you are free to do the hours and days specified above before you apply. We need a person who can work every day stated, during the hours stated. We will not adapt to fit around your study timetable.

Previous applicants need not apply.

No agencies.

Main duties of the job

• To answer general enquiries.
• To process repeat prescription requests.
• Respond to all queries and requests for assistance from patients and other visitors
• Book interpreters when needed
• Ensure reception and waiting areas are neat and tidy
• Ensure total familiarity with all appointment systems in effect
• Book appointments and recalls
• Answer external and internal telephones promptly
• Receive and make calls as required. Divert calls and take messages as appropriate.
• Ensure that the system is operational at the beginning of the day
• To receive and accurately record messages for GPs, nurses and any other staff
• To deal with patient requests for test results
• Management of medical records
• Documentation management
• To act as chaperone on occasions for the doctors or nurses.
• To attend training when organised by the Practice Manager
• To attend meetings when necessary
• Any other duties appropriate to the grade

Job description

MAJOR DUTIES AND RESPONSIBILITIES

Reception Duties

Utilise computer system to ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms

To make new or follow-up appointments over the telephone or in person in accordance with the Practice Policy

Ensure that patients who need urgent appointments are seen in accordance with the Practice Policy

To answer general enquiries in person or on the telephone, explaining surgery procedures.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed.

To receive written repeat prescription requests and to issue repeat prescriptions and set out for doctors to check and sign before collection.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Respond to all queries and requests for assistance from patients and other visitors

Action requests for ambulance transportation

Take appropriate action for booking interpreters

Relay messages in accordance with Practice Policy

Receive samples over the desk and store in accordance with Practice Policy until collection

Ensure reception and waiting areas are kept neat and tidy and stocked with relevant patient information

MANAGEMENT OF APPOINTMENT SYSTEM

Ensure total familiarity with all appointment systems in effect

Book appointments and recalls

Monitor effectiveness of the system and report any problems to your manager

OPERATION OF TELEPHONE SYSTEM

Answer external and internal telephones promptly

Receive and make calls as required. Divert calls and take messages as appropriate.

Ensure that the system is operational at the beginning of the day

To receive and accurately record messages for GPs, nurses and any other staff

To deal with patient requests for test results

MANAGEMENT OF MEDICAL RECORDS

Retrieve and re file records as required, ensuring strict alphabetical order is adhered to.

Ensure correspondence, reports, results etc are filed in correct order

Ensure new records are merged with old notes in line with practice policy

Ensure records are kept neat and tidy and in good repair with necessary information recorded correctly on the cover.

To complete necessary documentation for all patients, registered and non-registered making sure all registration forms, new medical records, immunisation cards, summary cards, change of address and temporary registration forms are all complete before the patient see the doctor or nurse

SCANNING

To scan all documents in accordance with the Practice PolicyTo file all scanned documents in the appropriate filing system

START AND END OF PROCEDURES

Open up the premises at the start of the day, and make all necessary preparation to receive patients.

GENERAL

To operate the practice computer, maintaining accurate patient registration details, printing prescriptions making appointments etc.

To act as chaperone on occasions for the doctors or nurses.

To attend training when organised by the Practice Manager

To attend meetings with the Reception Manager and/or Practice Manager when necessary

To assist with mailings and patient recall letters

Photocopy, fax and distribute literature

Shredding confidential material

Opening and distributing post

Any other duties appropriate to the grade

The post holder may be required to change his/her principal responsibilities at any time should the needs of the organisation so demand.

About us

We are a well-established, popular happy practice at the heart of the local community in Hendon, London NW4. Our key statistics are: -

• 7 partner practice
• 12,000 patients
• 4 salaried GPs,
• 3 nurses, 2 Health Care Assistants, 4 practice pharmacists
• Teaching & training practice, single site, practice owned
• EMIS Web, Docman & Informatica computer systems
• Paperless practice
• QOF high achiever
• Rated GOOD by CQC with some outstanding points of note