Patient Access AdministratorNHS

Job summary

This role is to work as part of the OAC team to undertake all administrative duties required to provide a centralised outpatient appointments service to the Trust and its patients.

Please note that this vacancy may close earlier due to the amount of applications we receive .

Main duties of the job

This includes, but not limited to, various methods of booking specific to various specialities - partial booking, electronic booking and direct booking.

To support the achievement of the Government access targets and meet 18-week RTT standards (under direction of Outpatient Appointment Centre Manager).

To be proactive in use of statistical information daily from LUNA/FDP and NHS eReferral Service - regarding patient bookings, wait times, breachers for each of the specialities managed within the department. Act as a GP point of contact for non-clinical patient related queries.

Job description

General - To work as part of the OAC team to undertake all administrative duties required to provide a centralised outpatient appointments service to the Trust and its patients.

This includes, but not limited to, various methods of booking specific to various specialities - partial booking, electronic booking and direct booking.

To support the achievement of the Government access targets and meet 18 week RTT standards (under direction of Outpatient Appointment Centre Manager).

To be proactive in use of statistical information daily from LUNA/REGO and NHS eReferral Service - regarding patient bookings, wait times, breachers for each of the specialities managed within the department. Act as a GP point of contact for non-clinical patient related queries.

Specifically - To work as part of the OAC team and to take on specialised tasks involving recording, analysing, reporting, coordinating with Waitlist teams, Service managers and clinical staff as and when required across all areas involved. To receive, log and proactively process Advice & Guidance requests as per the guidelines, outpatient wait list SLA, vetting turn around SLA, Demand vs Capacity report, eReferral Service ASI work list, escalated queries on e-mails and telephones, appointment reminder service reports, and providing training / guidance to new staff. Team member will be required to use various systems like Cerner, e-Referral Service, Luna, Envoy, E-Vetting, Care Coordination Solution (CCS) and any other systems as appropriate.

About us

This is a great time to join The Hillingdon Hospitals NHS Foundation Trust, we are currently in the process of redeveloping the hospital to provide a state-of-the-art hospital for the residents of Hillingdon, and beyond, which supports the very best in delivery of healthcare and will be fit for our future.

We are the only acute hospital in the London Borough of Hillingdon and offer a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.