Receptionist-UTC/EDNHS

Job summary

We are unable to offer sponsorship for this role.

We are seeking a professional, organised and customer-focused Receptionist to provide comprehensive administrative and clerical support across the Emergency Department (ED) and Urgent Treatment Centre (UTC). The shift pattern is 0800-1600, 1600-2200 & 2200-0800.

As the first point of contact for patients, relatives, ambulance crews and healthcare professionals, you will help ensure the smooth running of these busy services. Duties include registering, admitting, transferring and discharging patients, maintaining accurate electronic records, processing referrals, coordinating documentation and supporting patient flow while adhering to confidentiality and data quality standards.

You will work closely with multidisciplinary teams, providing responsive administrative support that contributes to safe, effective and person-centred care. The role requires excellent communication and interpersonal skills, with the ability to remain calm, professional and compassionate when dealing with patients and families, including those in distressing situations.

This opportunity is ideal for someone who thrives in a fast-paced environment, has strong attention to detail and is committed to delivering excellent customer service. You will also support service improvement initiatives, participate in training and development, and uphold the Trust's values of being Person Centred and Safe, Professional, Responsive, Friendly and Progressive.

Main duties of the job

Responsible for registering and booking walk-in patients and emergency ambulance admissions, ensuring accurate patient details and preventing duplicate registrations. Record information in line with Trust policies and manage admissions, transfers and discharges (ATD) on Lorenzo for Clinical Decision Unit patients. Create emergency registrations and ward referrals when required.

Provide a professional, friendly and confidential service, responding to enquiries in accordance with Data Protection requirements. Request and track patient records using the Patient Administration System and Patient Document Tracking (PDT), and accurately process, scan and distribute ED and UTC documentation, referrals and follow-up paperwork.

Maintain patient safety through compliance with infection prevention and control policies and completion of mandatory training. Participate in staff meetings, appraisals, training and service improvement activities.

Support the induction and training of new team members. Build positive relationships with patients, relatives, colleagues and external partners through effective communication. Provide compassionate support, manage complaints appropriately, and work consistently within Trust policies, procedures and standards.

Job description

Please see attached job description and personal specification for full details of roles and responsible.

About us

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk