Therapies AdministratorNHS

Job summary

This Administrator post is important to the day-to-day running of both the Lymphoedema service and the wider Therapies department. The post is split between Lymphoedema administration and reception duties.

The Lymphoedema element of the role includes arranging appointments, dealing with telephone and email enquiries, managing clinical correspondence and distributing compression garments to patients. The post also provides reception cover for the Therapies service, supporting patients when they attend appointments and dealing with general enquiries.

Dedicated administrative and reception support enables therapists to focus on clinical and patient-facing work. Without this support, therapists would need to undertake more administrative and reception duties, reducing clinical capacity and potentially impacting waiting times and patient experience.

The post is required to support the continued delivery of the Lymphoedema service and provide essential reception cover for the wider Therapies department. Maintaining this administrative capacity will help the service continue to manage appointments and patient enquiries, support the clinical team and minimise further pressure on waiting lists and patient access to treatment.

Main duties of the job

The post holder will provide a customer focused service for all patients and visitors attending or passing through the Therapy Services Department. The post holder will be responsible for efficient and effective administrative support to the Therapy Services teams including dealing with all phone enquiries, inputting relevant data onto the Epic system and supporting the clinical teams.

Patients will be accessing various therapy treatments including Physiotherapy, Occupational Therapy, Dietetics, Speech & Language Therapy, Lymphoedema, Complementary Therapies and Appliances

Job description

For further information please refer to the job description and personal specification

• To provide a complete administrative service and support to therapy services clinicians to include formatting patient letters.
• To manage booking new and follow up appointments and all processes associated with this for Therapy services patients with agreed timescales.
• The post holder will assess and prioritise competing appointment requests, identify urgent cases based on agreed criteria, and use judgement to resolve scheduling conflicts within established parameters.
• Ensuring urgent referrals are prioritised and all available appointment slots are fully utilised.
• To manage clinic cancellations and rescheduling within agreed timescales.
• To highlight to the Therapy Service Leads any issues with appointment lead times and clinic capacity.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.