GP ReceptionistNHS

Job summary

The Mount View Practice has a full time position available for a Receptionist to work within our Practice.

Situated in Fleetwood Town Centre, we are a busy GP practice with approximately 12,000 patients.

This post is over 5 days Monday to Friday and our opening times are 8am until 6-30pm.

WE RESERVE THE RIGHT TO CLOSE THIS ADVERT EARLY SHOULD WE GET ENOUGH CANDIDATES

Main duties of the job

You will be responsible for the general reception duties within the Practice and work with our established processes, policies, and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

You will receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

Job description

Job Responsibilities

GENERAL ADMINISTRATION

• To have a thorough knowledge of all practice procedures
• Pulling/filing notes for surgeries and updating as necessary
• Processing and distributing incoming and outgoing mail
• Filing and retrieving paperwork/correspondence, including filing to patient records
• Computer data entry, processing and recording information in accordance with practice procedures
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
• Cover sickness/annual leave and work reasonable overtime when required, including some weekends.
• To participate in any continued in-house training or external training courses as may be considered appropriate for your role.
• To participate in practice meetings unless you are unable to do so because of absence.

RECEPTION

• Receiving patients, consulting with members of practice team
• Be able to cover all reception position as necessary
• Taking messages and passing on information
• Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Provide necessary to patients wishing to register at the practice
• Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.

APPOINTMENT SYSTEM MANAGEMENT

• Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
• Monitor effectiveness of the system and report any problems or variations required.

Deal with home visit requests, carefully noting all details

Arrange transport to hospital appointments for housebound patients

MEDICAL RECORDS MANAGEMENT

• Retrieve and refile records as required, following records management processes.
• Ensure correspondence, reports, results, etc., are filed in correct record.

CONSULTATION ROOM PREPARATIONS

• Clearing and re-stocking of consulting rooms as required
• Consulting rooms prepared in readiness for each consulting session.
• Rooms are checked at the end of each consulting session and left tidy and secure.
• Full Job description available in supported documents

About us

The Mount View Practice is a forward thinking, patient focused, professional and friendly team looking after approximately 12,000 patients in Fleetwood.

We consist of 5 GP Partners and a Salaried GP, a Practice Paramedic, Acute & Therapy Mental Health Team, Advanced Nurse Practitioners, Pharmacist & Tech, Practice Nurses and Healthcare Assistants and a dedicated team of administrative professionals.

We are part of Fleetwood Primary Care Network and supported by an MDT ARRs Team.