Senior Analyst - HIMNHS

Job summary

We have an exciting opportunity to join our team as a full-time Senior Analyst within the HIM team in the Information Technology Clinical Systems (ITCS) directorate. This role offers the chance to develop your programme management experience within the NHS while supporting the continued optimisation and stability of the Epic Electronic Health Record (EHR).

ITCS Senior Analysts support and maintain a portfolio of Epic and non-Epic systems that underpin the delivery of digital services across Guy's and St Thomas' (GSTT) and King's College Hospital (KCH). We are looking for candidates with strong digital aptitude, excellent problem-solving skills, and an understanding of NHS workflows. The role requires the ability to manage competing priorities while building effective relationships with clinical, operational, and technical stakeholders.

Working within a supportive team led by an Application Manager and Deputy Application Manager, you will collaborate with stakeholders to review, design, configure, test, and deploy Epic workflows and clinical content. You will also provide timely support to end users, resolve system issues, and contribute to optimisation projects, software upgrades, and future platform enhancements.

This role requires hybrid working with a 50/50 split and will necessitate travel between Guy's and St. Thomas', King's College Hospital and Royal Brompton and Harefield sites.

Main duties of the job

• Managing, co-ordinating and leading the configuration requirements and ensuringbuild is delivered in a timely way.
• Working with the appropriate stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary;
• Being a member of the multi-disciplinary configuration team, ensuring a consistent approach to the configuration and integration between the Epic modules and across the wider team;
• Being a key member of a designated Configuration and Application team ensuring design integrity
• Analysing and suggest ways to improve current workflows and working practices;
• Assisting with preparation for the testing and upgrading of the system to ensure it is safe, usable, secure and robust;
• Work with the clinical systems teams to support complex Epic, and other, software demonstrations and present information on the team's progress to the appropriate forums, adapted in a way in which makes it easy for the audience to understand;
• To assist in the delivery of the Trust's EHR system

Job description

• Recording and responding to comments and complaints on the proposed system, resolving complex problems and dealing with unanticipated issues, referring only where necessary;
• Actively monitoring the systems on a regular basis for user or system errors or problems, working with the Band 6 Support Analyst;
• Managing, co-ordinating and leading the configuration requirements and ensure build is delivered in a timely way.
• Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience;
• Work with Principal Trainers to ensure awareness of build development and changes;
• Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent configuration changes to build as appropriate;
• Initiate, arrange, chair and/or participate in meetings between senior Trust staff and/or DT&i colleagues to discuss workflows and/or areas of concern and/or take notes of any action points;
• Use conflict resolution strategies in response to barriers of understanding or acceptance faced by or from the configuration teams and/or wider Trust audience;

See the full job description and person specification for more details

**Please note that candidates who do not hold a current Epic certification will be required to undertake and pass an online Epic Sphinx assessment once shortlisted as an interview pre-requisite**

About us

The Trust provides a full range of local and specialist services across its five sites. Transforming Healthcare is the vision at the heart of the King's Strategy - 2026 to 2031. Together, we are pursuing six strategic ambitions: delivering high-quality patient care; being a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability. Achieving these ambitions will require all of us to work as one Team King's, united by a shared commitment to our values of being caring, collaborative, inclusive and innovative. By living these values every day, we will transform healthcare for our patients, our communities and each other

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.