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Woking Customer Service & Admin

B3 Team AdministratorNHS

Woking, GU22 7SF Permanent £27,106 to £28,850
Posted 28 September 2026 Closing date 12 October 2026
Woking Rail Station (0.6 miles, direct) Heathrow Terminal 4 Underground Station (11.4 miles, direct) Friary Bus Station (5.0 miles, direct)

Job summary

We have an exciting opportunity for a Band 3 Team Administrator to join our friendly, supportive, and dedicated team within the Woking Community Mental Health Recovery Service We are a community-based specialist mental health service providing treatment and support to people with severe and enduring mental health needs who are registered with a GP in the Woking area. As Team Administrator, you will be responsible for providing a comprehensive and professional administrative and secretarial service.We are seeking an organised, and reliable individual who takes pride in delivering high-quality administrative support. This role is a key part of our multidisciplinary team, helping to ensure the smooth running of our service and supporting the delivery of excellent care to our patients. Community Mental Health Services are going through a Transformation Programme to work towards and All Age Neighbourhood Mental Health Service. The team is based in Woking and will be expanding to include professionals and admin staff from other intervention Pathways.

Main duties of the job

To act as the main admin resource for the team, processing referrals,letters and other communications effectively to aid with the smooth running of the reception area and provide efficient administrative support for team members.

  • Receive & process referrals.
  • Process discharge paperwork & update system accordingly
  • Type letters for the team.
  • Book appointments on patient record system/ update case notes on patient record system as required.
  • Take minutes at team meetings & transcribe accurately.
  • Answer telephone calls & relay messages in timely manner.

Job description

For more detailed information on the role and main responsibilities, please find the attached Job Description and Person Specification.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

We look forward to receiving your application!

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