ReceptionistNHS

Job summary

Fenland Group Practice is looking for a motivated, friendly, and professional Receptionist to join our busy Ramsey branch. This is a vital front-line role and an excellent opportunity for someone who enjoys helping people, working as part of a team, and making a positive difference to patients' experiences.

Main duties of the job

This role will include welcoming patients and visitors to the practice, managing incoming telephone calls and patient enquiries, booking, amending, and cancelling appointments, taking appointment requests from patients for triage by our clinical team. Handling sensitive and confidential information appropriately, supporting clinicians and administrative colleagues with general administrative tasks and maintaining a professional and caring approach at all times.

Job description

This role will include welcoming patients and visitors to the practice, managing incoming telephone calls and patient enquiries, booking, amending, and cancelling appointments, taking appointment requests from patients for triage by our clinical team. Handling sensitive and confidential information appropriately, supporting clinicians and administrative colleagues with general administrative tasks and maintaining a professional and caring approach at all times.

About us

Fenland Group Practice has four sites based in Doddington, Wimblington, Manea and Ramsey.

As the first point of contact for patients, you will play a key role in delivering excellent customer service while supporting the smooth running of the practice.