Administrator Trauma & Orthopaedics-B3NHS

Job summary

37.5 hours per week

Monday to Friday

The Trauma & Orthopaedics department are looking for an efficient, organised and experienced administrator who can help support the day to day running of our busy orthotics clinics.

We are looking for an individual who is organised, customer focused, adaptable and able to communicate effectively with patients, clinicians and other admin staff within the department.

The role is varied and so a flexible attitude and approach to work is a must as no two days will be the same, however some of the daily tasks will include prepping medical records, receiving and ordering orthotic appliances, booking patients into clinic, answering telephone enquiries and dealing with colleagues both within T&O and across the wider trust. We need someone who will work well under pressure and approach tasks methodically and logically.

We are looking for someone who will bring a positive attitude and enthusiasm to the role as well as an individual who will have the confidence to work autonomously once trained.

Main duties of the job

To support the Orthotic (Patient Appliance Service) clinics within the wider Trauma and Orthopaedic department. Assisting the team in providing a varied efficient and effective service for our orthotic patients and specialist clinicians.

To provide administration support to the patient appliance service, organise and prepare for daily clinics, including prepping medical records, completing administration, ordering and other support functions to ensure the smooth running of the orthotics clinics. Coordinating patients within the clinic, booking follow-up and new appointments, ordering appliances and ensuring they are ready for consultant appointments. Ensure that medical records are kept up to date with all relevant clinical and patient information.

Job description

Please refer to the full Job description & person specification

Appointments & Patient Contact

The post holder will be responsible for the administration tasks within the T&O outpatient clinics. These tasks include, but are not limited to, inputting data and uploading referrals to data systems, making appointments with patients, sending out patient information, contacting members of the MDT, as well as general administration.

1. Use the electronic booking system on Cerner to partial book non complex referrals on day of receipt following prioritisation by a senior clinical member of staff.

2. Book/ reschedule outpatient fracture clinic appointments as required whilst ensuring a high level of data accuracy.

3. Rearrange patient appointments as requested by patients or staff into most appropriate slot. Maximise use of available clinic space by booking patients into cancelled slots and bringing forwards patients at short notice.

4. Ability to problem solve non complex queries whilst patients are on the telephone/at the desk such as most appropriate clinic/ clinician. Refer to team lead for more complex queries.

Any other ad hoc duties given to you by the Supervisor that enables the safe and efficient running of the orthotics department.

Please refer to full Job description & person specification

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo