Virtual Care Practitioner - Integrated CareNHS

Job summary

The frontline has changed.

Clinical expertise is no longer limited by geography, ambulance availability or hospital walls. Virtual Care is transforming how urgent and emergency care is delivered, helping patients access the right care, in the right place, at the right time.

Lead the future of Virtual Care. Shape the future of healthcare.

Are you an experienced clinician looking to combine advanced practice, leadership and innovation?

Virtual Care Practitioner

• Band 7 NHS Agenda for Change - £49,387 to £56,515 per annum
• Locations: Medway Make Ready Centre (East) or Crawley HQ (West)
• Full & part time positions available.

At South East Coast Ambulance Service NHS Foundation Trust (SECAmb), our Virtual Care service is at the forefront of clinical transformation. We are seeking experienced clinicians who are passionate about patient care and ready to play a key role in shaping the future of urgent and emergency healthcare.

As a Virtual Care Practitioner, you will manage complex, high-risk and undifferentiated patient presentations, providing expert clinical decision-making and senior support within our Virtual Care service. Alongside delivering exceptional patient care, you will provide leadership, mentorship and clinical guidance to colleagues, whilst contributing to service development, innovation and quality improvement.

Main duties of the job

As a Virtual Care Practitioner, you will:

• Undertake enhanced virtual assessment and management of patients accessing 999, NHS 111 and other referral pathways.
• Manage complex and high-risk patients using advanced clinical reasoning, evidence-based practice and professional judgement.
• Formulate differential diagnoses and develop safe, effective and patient-centred management plans.
• Provide expert clinical advice, leadership and support to colleagues across the Virtual Care service.
• Lead, coach and mentor clinicians, supporting professional development and workforce capability.
• Support the development and optimisation of referral pathways and innovative models of care.
• Contribute to quality improvement, clinical governance, education and service transformation initiatives.
• Work collaboratively with multidisciplinary teams and healthcare partners to improve patient outcomes across the healthcare system.

This is an exciting opportunity to combine enhanced clinical practice with leadership, education and service transformation, making a genuine difference to patients and colleagues alike.

Job description

This is an exciting opportunity to join SECAmb at the forefront of Virtual Care. As a Virtual Care Practitioner, you will provide enhanced clinical assessment and management of complex, high-risk and undifferentiated patient presentations, helping patients access the right care, in the right place, at the right time. Working within our Integrated Care Contact Centres, you will utilise advanced clinical reasoning, professional judgement and evidence-based practice to support safe, effective and patient-centred care.

Alongside delivering expert clinical care, you will play a key role in the development of colleagues, providing clinical leadership, mentorship and support across the service. You will work collaboratively with multidisciplinary teams and healthcare partners, helping to shape clinical pathways, improve patient outcomes and influence how Virtual Care develops across the Trust.

At SECAmb, we recognise that talent comes from a wide range of backgrounds and experiences. We encourage applications from clinicians who are passionate about patient care, committed to professional growth and excited by the opportunity to be part of an evolving service. If you're looking for a role that combines clinical challenge, leadership opportunities, professional development and the chance to make a lasting impact, Virtual Care could be the next step in your career.

If you are successfully shortlisted, you will be invited to attend:

• An online clinical assessment on Thursday 22 October 2026
• A face-to-face interview at Crawley HQ on Tuesday 3 November 2026

About us

At SECAmb, Virtual Care is a rapidly evolving service and a key part of our future clinical model. Our clinicians use innovation, technology and collaborative partnerships to deliver safe, effective and timely care to the communities we serve.

By joining our team, you will have the opportunity to influence service development, shape clinical pathways and contribute to the ongoing evolution of urgent and emergency care across the South East.

In addition, we offer:

• Option to join the NHS Pension Scheme.
• A minimum of 27 days' annual leave, increasing with NHS service.
• Excellent personal and professional development opportunities.
• Salary sacrifice schemes, including car leasing and cycle-to-work options.
• Access to occupational health and counselling services.
• Access to our award-winning wellbeing hub.
• Access to NHS staff discounts through a range of national and local schemes.

Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.