Student Experience and ResLife Advisor - 16447University

Location: Brunel University London, Uxbridge Campus.

Hours: Full-time, shift-based including evenings and weekends.

Brunel University London was established in 1966 and is a leading multidisciplinary research-intensive technology university delivering economic, social and cultural benefits. For more information please visit: https://www.brunel.ac.uk/about/our-history/home.

Reporting to the Residential Operational Service Manager team, you will be the first point of contact for students, staff and visitors, supporting day-to-day operations in halls and ensuring an exceptional, student-focused experience. This includes responding to enquiries, resolving service issues, assisting with welfare concerns, and contributing to a supportive living environment through events and engagement initiatives.

You’ll work closely with ResLife Ambassadors, Estates teams and other University departments to help deliver a safe, welcoming and inclusive residential community. From handling service requests and maintenance queries to helping run welcome events and community activities, your role will be varied, people-focused, and critical to the success of our students’ residential journey.

We are looking for enthusiastic and empathetic individuals with:

Experience in a customer service or administrative role.

Strong interpersonal and organisational skills.

A proactive and flexible attitude, able to work effectively under pressure.

Good working knowledge of MS Office and administrative systems.

A genuine commitment to enhancing student wellbeing and community.

You will work a shift pattern covering early mornings, evenings, to support our 24/7 residential operations.

We offer a generous annual leave package plus discretionary University closure days, excellent training, and development opportunities as well as a great occupational pension scheme and a range of health-related support.

Closing date for applications: 16 October 2026.

If you have any technical issues, please contact us at: [email protected].

All Applicants should be eligible to live and work in the UK for the duration of any offer of appointment.

Brunel University London has a strong commitment to equality, diversity and inclusion. Our aim is to promote and achieve a fully inclusive workforce to reflect our community.

£29,827 to £34,558 inclusive of London weighting with potential to progress to £35,510 per annum, inclusive of London weighting, through sustained exceptional contribution. Grade 5.