ReceptionistNHS

Job summary

To act as the first point of contact forhospitalpatients,staffandvisitors, providing aface to face as well as a telephone servicereception function for alldepartments across the Trust.Tocoordinate reception volunteer taskson a daily basisand liaising with volunteers whereappropriate.

Tocommunicate, asappropriate,with allpatients,staffand visitorsto ensure best quality service delivery to ensure an efficient and effective reception service.

Main duties of the job

To act as the first point of contact forhospitalpatients,staffandvisitors, providing aface to face as well as a telephone servicereception function for alldepartments across the Trust.Tocoordinate reception volunteer taskson a daily basisand liaising with volunteers whereappropriate.

Tocommunicate, asappropriate,with allpatients,staffand visitorsto ensure best quality service delivery to ensure an efficient and effective reception service.

Job description

• Receive visitors to the hospital and direct to departments.Arrange for volunteers to escort ifrequired.
• Supplyinformation via Oasis to patients who are unsure as to where theyare required togo.
• Locate patients for visitors via Oasisin accordance withdata protectionlegislation.
• Arrange wheelchairs for patients with mobility issues, either utilising volunteers or hospital porters.
• Receive telephone callsfrom external sourcesincluding patients,relativesand carerson behalf of the Trust and redirect asappropriate.
• Be able to deal with patients and visitors who may be anxious, upset or may have language or communication difficulties.
• Be able to resolve simple concerns and queries and to escalate matters whereappropriate.
• Receive and record medical equipmentand other itemsdelivered to reception which requireforwardingto wards and departments.
• Arrange formedical equipment and otheritems to be delivered to wards and department, signed for asrequired.
• Record all requests for transfer of patient notesandmaintainthese records foraudit purposes.
• Monitor wheelchair numbers and escalate issues.
• Report faulty wheelchairs and record maintenance progress.
• Identifyand issue tasks to reception volunteerson a daily basis.
• Liaise with Trust volunteers where necessary.
• Knowledge of administrative systems such as PAS and be able to use these efficiently.
• Knowledge of hospital departments
• Knowledge of office and clerical procedures.
• Ensure that the reception desks are tidy and welcoming to visitors.
• Remove unauthorised and out of date publicity material.
• Report emergency situationsoccurring within the reception area and car parksimmediately.
• Report anyadverseincidents occurring within the reception area and main entrance via Datix.
• Report maintenance issues to Mitie helpdesk.
• Plan own daily workload, with effective scheduling of priority tasks.
• Report/escalate concerns asappropriate toyour line manager.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)