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Leicester Customer Service & Admin

Perinatal Safety Improvement Team AdministratorNHS

Leicester, LE1 5WW Permanent £25,760 to £27,476
Posted 25 September 2026 Closing date 11 October 2026
Leicester Rail Station (0.6 miles, direct) Leicester North (Great Central Railway) (2.8 miles, direct) Charles Street (0.7 miles, direct)

Job summary

An exciting job opportunity has arisen to work within the Perinatal Safety Improvement Team (Maternity & Neonatal Services) at University Hospitals of Leicester. We are seeking to recruit a motivated and supporting individual to work within our dynamic and friendly team.

The team leads improvements in line with the NHS 10-Year Plan and has had investments to support improvements across Maternity and Neonates.

The Team Administrator will provide a comprehensive and confidential administration service to the Perinatal Safety Improvement Team and to support the achievement of key performance indicators specific to the NHS 3 & 10-Year Plan.

Main duties of the job

To provide a comprehensive and confidential administration service to the Perinatal Safety Improvement Team and to support the achievement of key performance indicators specific to the NHS 3-Year Plan and NHS 10 Year Plan.

The role will include meeting preparation & diary management, taking of meeting minutes/notes from the workstream and programme meetings of the Perinatal Safety Improvement Programme in support of the programme manager, project officers and Quality Improvement Midwives.

There will be a requirement to obtain data from multiple sources to facilitate audits and provide clerical support for guideline management.

The post holder will be required to manage and co-ordinate several activities simultaneously and demonstrate a high degree of attention to detail and autonomy.

The post holder will be expected to contribute to staff and service user engagement surveys.

Job description

To co-ordinate, validate and maintain efficient and robust data collection

Where appropriate, to liaise with other departments and internal/external network contacts.

To provide diary management and facilitation of team meetings and relevant workstream meetings including room booking, preparing, organising and circulating agendas.

To collate all relevant documentation for team meetings including pre-reading papers, previous meeting minutes and action logs.

Attend meetings to facilitate accurate documentation of meeting minutes

To provide general administrative duties as required to the team to include photocopying, filing, basic clerical duties and distributing documents quickly and efficiently.

To monitor progress of actions through our project management IT system and ensure timely follow up of outstanding requests

To track and retrieve case notes required for audit purposes

Take a proactive approach to your work as well as being responsive to requests as they become available

Escalating to a senior member of the Perinatal Safety Improvement Team when difficulties occur in obtaining required information in a timely manner.

To take and relay messages clearly and accurately

To support the formatting, layout and presentation of guidance documents and other written materials, ensuring consistency with agreed templates, version control standards and accessibility requirements.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

  • high-quality care for all,
  • being a great place to work,
  • partnerships for impact, and
  • research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

  • we are compassionate,
  • we are proud,
  • we are inclusive, and
  • we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

https://www.uhleicester.nhs.uk

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