Care - Co-ordinatorNHS

Job summary

About the role

We are looking for an enthusiastic, friendly and organised Care Co-ordinator to join our Care Navigation Team.

As a key member of our team, you will be one of the first points of contact for our patients. You will help patients access the right service or clinician, provide a welcoming and professional service, and ensure that our administrative processes run smoothly.

This is an excellent opportunity for someone who enjoys working with people, is able to remain calm and professional in a busy environment, and takes pride in providing excellent patient service.

We are looking for someone who is:

• Friendly, approachable and professional.
• An excellent communicator who enjoys working with patients and colleagues.
• Organised and able to prioritise effectively in a busy environment.
• Accurate and conscientious, particularly when handling patient information.
• Comfortable working as part of a multidisciplinary team.
• Able to demonstrate empathy, patience and a commitment to providing excellent patient care.
• Reliable, flexible and willing to contribute positively to the wider Practice team.

We welcome applications for both part-time and full-time hours

Previous experience within general practice or a healthcare setting would be beneficial, although we are also interested in hearing from candidates who have the right skills, attitude and commitment to learn and develop within the role.

Main duties of the job

Main duties of the roleThe successful candidate will be responsible for:

• Providing a friendly, efficient and effective care navigation service to patients and visitors.
• Dealing with general enquiries and assisting patients with appointments and other Practice services.
• Managing patients who require urgent attention in an appropriate and efficient manner.
• Supporting new patients with Practice arrangements, registration procedures and requirements.
• Processing home visit requests in accordance with Practice policy, accurately recording all relevant information and referring requests to the appropriate clinician.
• Receiving and making telephone calls, ensuring messages are recorded accurately and passed to the appropriate member of the team promptly.
• Updating patient information and electronic records accurately and in accordance with data protection legislation.
• Processing prescriptions in line with Practice procedures.
• Maintaining accurate and up-to-date electronic patient records.
• Advising patients of charges for private services, processing payments, issuing receipts and completing relevant documentation.
• Assisting with opening and closing the Practice when required, including activating/deactivating the alarm and ensuring the premises are secure.

Job description

Job SummaryAs a Care Co-ordinator, you will be an important first point of contact for our patients, providing a friendly, professional and efficient service. You will support patients in accessing the most appropriate service or healthcare professional while ensuring the smooth day-to-day running of the Practice.

The role involves a combination of patient-facing, administrative and telephone duties, including managing appointments and enquiries, processing home visit requests and prescriptions, updating patient records and supporting patients with Practice procedures and services.

You will need to communicate confidently and sensitively with patients, including those who may be distressed or require urgent assistance. Accuracy, confidentiality and a commitment to following Practice policies and procedures are essential.

We are looking for someone who is friendly, organised, flexible and reliable, with excellent communication and interpersonal skills. You should be comfortable working both independently and as part of a multidisciplinary team, be able to prioritise your workload and remain calm under pressure.

Previous experience working with the public and in an administrative role is essential. Experience within a healthcare or general practice setting, together with knowledge of SystmOne, would be advantageous.

The successful candidate will be committed to our Practice values of respect, kindness, honesty, teamwork, inclusivity and continuous learning, and will contribute positively to creating a welcoming experience for both patients and colleagues.

The role may require flexibility across our two Practice sites and occasional work outside core office hours.

What can we offer you?You will be joining a friendly, supportive and welcoming team where your contribution is valued and you will have the opportunity to make a real difference to our patients and the local community. We offer a positive and relaxed working environment, with the opportunity to work alongside an experienced multidisciplinary team and develop your knowledge and skills within general practice. We are committed to supporting our staff, encouraging teamwork and creating a workplace where people feel respected, valued and part of the Practice. With two sites close to each other and excellent local transport links, we offer a convenient and rewarding place to work. Most importantly, you will become part of a team that takes pride in providing a high-quality service and supporting one another.

About us

About usWe are a large, friendly and well-established GP Practice serving approximately 14,700 patients across two sites in Farnworth. Both sites are within close proximity of each other and are easily accessible by local motorway and public transport links.

We are proud of our supportive, well-organised and relaxed working environment, where teamwork is at the heart of everything we do. We are rated Good by the CQC in all areas and are proud of the service we provide to our patients and the achievements of our team.

Our multidisciplinary clinical team includes GPs, Advanced Practitioners, nurses, paramedics and pharmacists, supported by a dedicated administrative team including secretaries, administrators and care co-ordinators.

Why join us?We believe our staff are our greatest asset. You will be joining a friendly and supportive team where new colleagues are welcomed and valued.

You will have the opportunity to work alongside a wide range of clinical and administrative professionals within a well-established Practice, contributing to the delivery of high-quality care to our local community.

If you are looking for a rewarding role where no two days are the same, you enjoy helping people and would like to become part of a welcoming and supportive team, we would love to hear from you!