Endoscopy Administrative AssistantNHS

Job summary

We are looking for an enthusiastic, hardworking individual with excellent attention to detail to join the Endoscopy Administration Team at Southmead Hospital. The successful candidate will provide high-quality, comprehensive administrative support to the Clinical Endoscopist Team and the Booking and Administration Team within the Endoscopy Department.

Main duties of the job

• Provide high-quality administrative support to the Clinical Endoscopist team.
• Deliver an efficient and accurate typing service, ensuring clinic letters are processed and completed within appropriate timescales.
• Provide effective administrative support to the Booking and Administration Team.
• Coordinate and book patients for endoscopy procedures, ensuring all relevant information is accurately recorded and appointments are arranged in a timely manner.

Job description

• Provide high-quality administrative support to the Clinical Endoscopist Team.
• Recognise and respond appropriately to the needs and concerns of patients, providing a friendly, efficient and courteous service to patients, relatives and visitors, and offering advice and information where appropriate.
• Provide an efficient and accurate typing service, ensuring clinic letters are processed and completed in a timely manner.
• Accurately maintain and update staff personal records and relevant hospital systems.
• Handle personal and confidential patient information with sensitivity, discretion and in accordance with relevant policies and procedures.
• Assist with the administration and maintenance of the HR Case Management System (Caseworker).
• Provide administrative support to colleagues across the Endoscopy Department during periods of planned annual leave and sickness absence, helping to maintain continuity of service.
• Undertake photocopying, filing and other general administrative duties to support the Booking and Administration Team and contribute to the efficient running of the department.
• Receive, process and distribute incoming correspondence, including electronic mail, accurately and promptly, ensuring information is passed to the appropriate teams or individuals.
• Coordinate and book patients for endoscopy procedures, ensuring all relevant information is accurately recorded and appointments are arranged in a timely manner.
• Develop and maintain effective working relationships with colleagues and linked professionals across the Endoscopy Department and wider organisation.
• Undertake any other duties that may reasonably be regarded as falling within the nature, responsibilities and grade of the post, subject to appropriate training being provided. Where possible, any significant permanent changes to the duties of the post will be mutually agreed and incorporated into the job description.

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom.

Chaired by Ingrid Barker and led by Maria Kane as Chief Executive, Bristol NHS Foundation Trust aims to transform the way healthcare is delivered locally with a clear focus on making a difference for what we call our Four Ps:

• Better outcomes for ourPatients
• More opportunities for our People
• Fairer more consistent care for ourPopulation
• Best Value for Public Purse

Our vision for five years from now:

• Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live.
• We will meet rising demand by maximising the use of our available resources.
• More care will be delivered nearer to patients, in their homes or the community.
• Digital technologies will have transformed the way we work and the way we deliver care.
• Our people will feel engaged, energised and empowered by their work.
• We will be known as a place where people enjoy working, training and building a career.
• Our volume of globally renowned research and innovation will have grown significantly.
• We will contribute to system financial balance