Medical ReceptionistNHS

Job summary

Colliery Court Medical Group are recruiting a part-time Medical Receptionist to join our very busy reception team to provide a friendly, efficient, effective and helpful service to the practice population.

We are looking for 1x post of 15 hours per week (Thursday and Friday, 7.5 hours each day)

We have two shift patterns, 8.00am - 4.30pm, and 10am - 6.30pm. You will be notified which shift you will be on at least 3 weeks in advance.

You will also be required to participate in the extended hours rota from 18:30 until 20:00 on a Wednesday evening, approximately once every 6 weeks.

You will be the first contact our patients, visitors, third party organisations will have with our practice, so you must be friendly, approachable, empathetic, efficient and an excellent communicator.

We reserve the right to close this advert early if we receive a suitable number of high-quality applications, so please apply early to avoid disappointment.

Main duties of the job

The successful candidate will:

• Provide a friendly and efficient front desk reception service
• Answer and make telephone calls, sending texts and emails
• Book appointments in line with the practice protocol
• Signpost patients to attached services
• Deal with patient queries in person, on the telephone, via email and online
• Process requests for repeat medication
• Open incoming mail
• Process data including changes to patients details etc.
• Scan and import hospital letters, results and other correspondence
• Provide general assistance to the practice team
• Project a positive, professional and friendly image to patients and other visitors either in person or on the telephone
• EMIS web and GP Practice experience beneficial but not essential.

Job description

To work as part of the medical reception team to provide an efficient, effective, and helpful service to the Practice population. Through use of initiative, a flexible approach and working consistently to high standards, you will provide valuable and valued help and support to members of the Primary Health Care Team.

RESPONSIBLE TO:Reception Supervisor for day-to-day supervision. Practice Operations Manager ultimately. Business Manager in her absence.

MAIN DUTIES

• To provide a friendly and efficient front desk reception service to the practice population
• To take requests for, and make, computerised appointments and home visits in line with the practice protocol
• To take requests for, and issue repeat medication. To deal with requests for other medication in accordance with the Practice Prescribing policy
• To open incoming mail and pass on for scanning in a timely manner
• To accurately scan and import hospital letters, results, medical records and other correspondence into patients electronic record in accordance with the Practice Scanning protocol
• To accurately file correspondence and medical records when necessary
• To enter data and patient information onto computer, including patient registrations, changes to patient details, telephone contacts, fees taken over the counter etc
• To extract data from the Practices clinical system
• To take regular backups of data
• To action requests from patients via eConsult
• To liaise with the Clinical system provider and other outside agencies eg Hospitals, Nursing Homes etc when appropriate
• To maintain a clean and tidy front reception desk and waiting area
• To receive visitors to the practice and ensure they sign in and out at the reception desk
• Sign post patients appropriately to attached services
• To ensure samples handed over the desk are directed to the appropriate person
• To maintain adequate levels of stock including prescriptions, bottles, etc
• Respond to emails including downloading and importing attached documentation
• Generating test requests and accessing results via the laboratory software system
• To lock up the practice at 18:30 where necessary. Or 20:00 on extended hours.
• Any other reasonable duties as directed by the Practice Operations Manager or Practice Business Manager, within the scope of the post

In addition to the above the post holder will show respect and courtesy to patients and colleagues, and maintain confidentiality of patient and other practice information at all times.

The post holder will be expected to take up necessary training as required, and to maintain and adhere to Practice Health and Safety policies. Occasional overtime may be required.

WORKING RELATIONSHIPS

• General Practitioners
• Practice Managers
• Other members of reception/admin/secretarial team
• Members of Practice/Community nursing team
• Other members of the Primary Health Care Team
• Patients
• Outside agencies, hospital staff, CPNs, laboratory staff, PC/HA staff, as necessary

About us

Colliery Court Medical Group is a well-established, supportive, forward thinking, GMS practice in Boldon Colliery. Located approximately 5 miles east of Newcastle, with easy access to the A1, A19 and Tyne Tunnel.

We have a supportive clinical team including 6 GPs, 1 Practice Pharmacist, 2 Nurse Practitioners, 2 Practice Nurses, 2 GP Assistants, 1 Healthcare Assistant and 1 Phlebotomist.

And an experienced and friendly Management / Admin / Reception team.

Our patient list size is approx. 8,400 patients

We are a teaching practice with opportunities for clinicians to participate in the teaching of GP Registrar's, and Medical students

EMIS Web system supported by Ardens, AccuRX, footfall and eConsult

High QOF achievement

Consistently high patient satisfaction

Good CQC rating

Active members of the local primary care network

NHS Pension if meet eligibility criteria, or can enrol in to NEST.

Free on site parking available.

Access to 24/7 confidential employee assistance programme.