Patient Advisor - Rock HealthcareNHS

Job summary

To be considered for this post, applicants must possess a minimum of one year of experience working within NHS Primary Care [General Practice]. Candidates who do not meet this essential criteria will not be shortlisted for interview.

Rock Health Care are looking for a professional Patient Advisor to join our friendly Practice team.

Working on our main reception desk, you will step straight into a vital role as our first point of contact for everyone who walks through the door. Daily life in this role is all about patient care, meaning you will guide visitors through their enquiries and ensure a smooth, helpful experience whether they call us or visit in person.

This vacancy is for 30 hours per week and shifts will be between 08:00 and 18:30, Monday to Friday.

Main duties of the job

• Act as the main point of contact for the practice, welcoming patients, medical students, pharmaceutical reps, and external visitors from the CQC and ICB
• Handle a high volume of face-to-face and telephone enquiries from patients and other healthcare professionals, helping them navigate services efficiently
• Manage the clinic diaries by booking patients in with GPs and other healthcare staff quickly and accurately to minimise waiting times
• Generate and process repeat and routine prescription requests accurately and efficiently in line with practice guidelines
• Update and maintain electronic patient records, handling clinical coding and document processing using Docman
• Stay on top of daily workflow tasks, patient messages, and incoming correspondence in the generic practice email inbox
• Support the team by preparing meeting agendas, distributing paperwork, and taking accurate minutes during staff meetings
• Monitor stock levels and handle ordering to ensure the reception area and front desk have all necessary supplies
• Take responsibility for the reception environment, keeping patient noticeboards and information leaflets organised, accessible, and up to date

Job description

Please see the attached Job Description and Person Specification or you can drop us an email to request should you be having difficulty accessing or opening the document.

About us

Rock Healthcare is a long established, forward thinking and dynamic GP Practice currently serving around 9,500 patients. We are based at Moorgate Primary Care Centre in Bury.

The site is a modern, purpose-built premises, containing a variety of primary care services to meet the needs of the local population.

We are proud to be a teaching Practice for Medical Students, Nursing Students, Health Care Assistants and GP Trainees. We are committed to the continued development of our teams.