Business Support Officer - IMHT East StaffsNHS

Job summary

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

We are excited to welcome an enthusiastic Business Support Officer to join our Mental Health Administration Service. This role is specifically to support our Community Mental Health Teams based in South Staffordshire.

This key role within the team will be to provide comprehensive business support to the mental health teams, as we seek to provide an effective mental health service across South Staffordshire.

We are a supportive team, who are passionate about delivering excellent care as well as promoting staff wellbeing.

As a person, you will need to be self-motivated, with the ability to prioritise your daily workload whilst also managing your working time effectively. You will be able to work independently as well as being a good team player, with excellent communication and accuracy skills. This role will require travel across the South East Staffs area (Lichfield/Tamworth/Burton) with the occasional need to travel to other parts of Staffordshire.

Main duties of the job

• To analyse reports and extract data from all report formats for all Key Performance Indicators (Quantity & Quality) and feed this back to Managers in a format that can be used within Services/Teams for planning and supervision purposes.
• The post holder will establish and maintain a business support infrastructure necessary to assist the Mental Health Leads and senior clinicians in meeting the Trusts objectives and targets. This will include the development of systems and processes to monitor performance against the Trust's Key Performance Indicators.
• Required to have the authority/ability to approach individual clinicians and highlight performance issues and request action. To escalate poor performance/compliance as necessary via the Team and Quality Leads with a requirement to further escalate if deemed necessary via the Service Lead.
• To work with Corporate Services to identify areas of under-recording of clinical activity and work within the Services/Teams to improve recording and data quality.

Job description

Check out the videos below showcasing why you should grow your career here with us at MPFT:

Why Work for Mental Health Services at MPFT - YouTube or copy and paste into browser to watch https://bit.ly/4buATxw

Development and Progression Within Mental Health Services at MPFT - YouTube or copy and paste into browser to watch https://bit.ly/44KxWXs

We welcome applications from staff who are interested in providing key administrative support to help us provide a fantastic mental health service within South Staffordshire.

Regular hours would be 09:00 to 17:00 hrs Monday to Friday

For further information or an informal chat about the role, please contact the Senior Transformation & Delivery Manager Lizzie Pryde on [email protected]

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:

Supporting your career development and progression.

Excellent NHS Pension scheme

Generous maternity, paternity, adoption leave

Options for flexible working

Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.

Extensive Health and Wellbeing support and resources

If you work in our community teams, we pay for your time travelling between patients.

Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate

Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates

Salary sacrifice bikes up to £2k

Free car parking at all trust sites

Free flu vaccination every year

Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.