Directorate Manager - ENT and OMFSNHS

Worcestershire Acute Hospitals NHS Trust

Worcester, WR5 1DD Permanent £66,582 to £77,368

Posted 22 September 2026 Closing date 6 October 2026

Worcester Shrub Hill Rail Station (1.2 miles, direct) Laverton (Gloucs Warwicks Railway) (16.6 miles, direct) Worcester Bus Station (1.9 miles, direct)

Job summary

Are you an excellent people manager with the ability to shape and influence service change? Do you have the proven ability to translate a challenging, fast moving and complex agendas into reality?

The Surgical Care Group is on an exciting journey of improvement and development to ensure that our services are focused on quality and safety. We currently have an exciting opportunity for a highly motivated and enthusiastic leader to join us and embrace the journey of continuous improvement and transformational change.

Reporting to the Associate Chief Operating Officer, you will directly manage the ENT/Audiology and OMFS Directorate. You will be responsible for ensuring operational safety, efficient and effectiveness of services, effective clinical governance and risk management, and budgetary/ workforce management.

Who should apply? You should be enthusiastic; experience senior leader looking to develop and expand your NHS managerial career. You must be able to demonstrate a strong performance focus and evidence sustained recovery and transformation services you have managed to date. You must be an experience manager who can lead a large team effectively ensuring performance and activity targets are achieved. You should be able to demonstrate how you have worked collaboratively and successfully with clinical teams. Finally, you should be passionate about improving care and up for a challenge.

Main duties of the job

The post holder will provide operational leadership and management for the Directorate working in partnership with the Clinical Director and Matrons. The post holder will ensure that the Directorate and its services meet their quality, activity and financial targets. Working with the Clinical Directors, Matrons, Associate Chief Operating Officer, Associate Chief Medial Officer, Associate Chief Nursing Officer to assist in the planning, objective-setting and change management within both the Directorate and the Care Group as a whole.

Improving Diversity and Inclusive Recruitment:

As part of the Trust's aim to improve diversity across the Trust, positive action is being taken and all applications for this post from BAME, Disabled and LGBT+ candidates can request to be considered under an expanded Guaranteed Interview Scheme if they meet the minimum criteria as specified in the person specification for this role.

Applicants will be prompted in the application form to declare if they wish to be considered under this expanded Guaranteed Interview Scheme, and their response would be visible to the Shortlisting Panel.

If you have any queries about expanded Guaranteed Interview Scheme, please contact Rob Saunders (HR Manager - Recruitment) in confidence via email [email protected].

Job description

PERFORMANCE

To ensure that the operational performance of the Directorate is effectively managed to meet agreed objectives and targets.
To work in close conjunction with the Associate Chief Operating Officer, Clinical Directors and Matrons to set and deliver the Directorate objectives, in line with Surgical Care Group and Corporate targets and strategies.
To manage and deliver income and expenditure (I&E) balance on the budget devolved within the Directorate.
To plan and monitor performance against all activity targets and other service objectives.
To ensure that all national and locally agreed waiting times and bookings targets are understood within the Directorate and met.
To work closely with Cancer Services Team to ensure the appropriate monitoring and delivery of cancer targets.
Prepare and plan to meet inspection criteria for external reviews such as cancer peer review, external QA audits and CQC inspections as appropriate.
Alongside the Directorate Management team, to take responsibility for the delivery of national performance indicators relating to the clinical service.

FINANCIAL MANAGEMENT

To be accountable for the delivery of income and expenditure (I&E) balance for the Directorate. This will involve a close, professional working relationship with the Directorate Finance Manager and the establishment and maintenance of an effective performance management system within the Directorate.
To develop business cases and present to the Care Group team. These will often involve complex financial / activity analysis using financial modelling.
To participate in pricing and costing, working towards relating patient activity, by diagnostic condition to expenditure.
To ensure compliance with Standing Financial Instructions (SFI).

BUSINESS / POLICY / PLANNING

To deliver the annual capacity and business planning process for the Directorate. Identify annual objectives, productivity and efficiency schemes, cost pressures, capital bids and workforce plan as part of this process, to agreed timescales.
To support the Clinical Director, Matrons / Ward Managers, Departmental Managers and other key personnel within the Directorate to strategically review their services and identify areas for improvement and efficiency.
To work closely with the finance and business teams to develop innovative methods of income generation (fully understanding the implications of patient choice), financial control, strategic planning and submission of bids for local and national funding.
To draft business cases / briefing documents and papers, for submission by the Associate Chief Medial Officer, Associate Chief Nursing Officer to the relevant senior advisory and decision making committees
To effectively manage the implementation of agreed outcomes from submitted papers / reports as detailed above.
To ensure the review and update of policies / procedures and working practices across the specialities / departments within the Directorate to ensure standards of practice are maintained. To contribute to the update and rewriting of Trust wide policies.
To ensure all Trust policies are adhered to within the Directorate.
To undertake project work as directed by the. Associate Chief Operating Officer

TRANSFORMATION

To lead Directorate clinical teams in service redesign/ improvement and clinical strategy development.
To lead and advise the Care Group Team on the development and implementation of strategies within the Directorate that respond to key national initiatives.
To identify opportunities to work with partner organisations in the integrated care system and regional tertiary services which improve the way services are delivered to the local population.

PEOPLE MANAGEMENT

To motivate and take line management responsibility (direct and delegated) for all non-clinical staff within the Directorate, with direct line management of the Directorate admin team.
To work with the Clinical Director and Matrons to provide leadership to all staff across the Directorate.
To ensure appropriate implementation of Trust HR policies.
To oversee the effective recruitment, induction, training and development of all non-clinical staff within departments across the Directorate, ensuring that each member of staff has a robust appraisal.
To support the Clinical Director in the monitoring and management of medical staffing in the Directorate, including job planning, workforce planning, recruitment and ensuring robust rota management is in place.
To ensure Junior Doctor compliance in relation to European Working Time Directive, working closely with Clinical Directors to achieve this.
On behalf of the Associate Chief Operating Officer, review workforce plans with heads of department, corporate staff group leads and HR to ensure appropriate and effective workforce planning in short, medium and long term scenarios.
To ensure effective communication channels with all team members are established, maintained and developed within the Directorate.
To work closely with the Human Resources team in developing a partnership working framework with staff representatives within the Directorate.
To manage compliance with HR key performance indicators including the development of action plans for improvement.

GOVERNANCE

To work alongside the Clinical Director and matrons to ensure the Directorate deliver all aspects of the Trust quality improvement strategy; maintaining the highest standards in quality, safety and patient experience for service users.
To develop a strategy to enhance quality standards within the Directorate in line with the overall objectives of the Trust. Establish appropriate mechanisms to monitor achievement and take action in the event of underperformance.
To work with the Care Group governance team and Directorate management team to ensure that appropriate processes are in place for the management, monitoring and escalation of governance concerns within the Directorate. These should be in line with Care Group, Trust and external processes.
To ensure effective risk management and incident reporting within the Directorate.
To be ensure effective complaints management within the Directorate, including adherence to timescales for completion.
To support the clinical team in implementation of operational changes resulting from governance or quality concerns, tying resource requirements into financial and workforce planning and leading on implementation of change.
To be involved with Directorate quality improvement initiatives, in line with the Trust single improvement methodology.
To identify opportunities for change that will improve or assist the development of clinical practice and which lead to improvements in quality or efficiency within the Directorate.

CORPORATE & ON CALL DUTIES

To participate in the Trusts management on-call rota.
To investigate / hear internal staff grievances / complaints from other Care Groups as required.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

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