Resource Bank Call HandlerNHS

Job summary

Aneurin Bevan University Health Board can offer you a great place to live and work, as well as the opportunity to develop and progress your career. There has never been a more exciting time to join our team as we pioneer new ways of delivering health services across the Gwent area.

If you are looking for a permanent opportunity working flexibly over 7 day services then we have the ideal role for you.

The Resource Bank team based at Llanfrechfa in Cwmbran have a permanent vacancy for an experienced call handler to join a very busy team supporting the resourcing of Bank and Agency workers to fill gaps in rosters for the Health Board.

This is a fantastic opportunity for an individual with experience of working in a fast paced busy call handling environment, previous call handling experience is strongly recommended due to the high level of activity within the team.

Main duties of the job

• To co-ordinate and respond to temporary staffing requests for bank and agency workers using the computerised Staffing Allocation system and prioritise shifts according to urgency.
• To maintain a high level of good communication skills, listening and verbal, to ensure the provision of a courteous and helpful service.
• Assist with pay queries
• Assisting Bank Workers with maintain their mandatory and statutory training compliance
• To deal effectively with complaints reporting to the supervisor where appropriate.
• To Maintain confidentiality of information at all times

This permanent opportunity is full time working across 7 day services between the hours of 08:00-20:00. Agile working is in place offering some hours working from home and hours in the office at Llanfrechfa.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Job description

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

About us

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025-2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.