AdministratorNHS

Job summary

The Key Medical Practice sits at the heart of its community in Kidlington, providing accessible, high-quality primary care to the patients and families who depend on it. As part of PML's portfolio of practices, it benefits from the resources and governance of a wider federation while retaining the personal, continuity-focused care that defines good general practice.

The team delivers the full breadth of primary care services, from routine appointments and chronic disease management to urgent care and preventative health, ensuring every patient receives safe, effective, and compassionate support. Working closely with operational managers and senior leadership, the team oversees patient care delivery, appointment coordination, clinical record management, and service performance monitoring.

The practice ensures that all services remain aligned with NHS standards and regulatory requirements, while upholding a commitment to delivering accessible, patient-centred care to the Kidlington community.

Main duties of the job

The post-holder provides reliable and routine administrative support to ensure the smooth daily operation of the service. This role is designed for individuals with little or no prior administrative experience but who demonstrate motivation to learn, develop and contribute to team efficiency. The role supports effective communication, accurate record-keeping, and the delivery of high-quality patient and service user care in line with organisational and NHS standards.

Job description

Role Accountabilities

Administrative & Operational Support

Provide routine clerical and administrative support to ensure the effective running of the service.

Accurately complete basic administrative tasks such as filing, photocopying, scanning, and data entry.

Assist with the preparation of documents, medical reports, spreadsheets, and presentations underguidance from senior staff.

Information Management

Maintain accurate and well-organised records, documents, and filing systems.

Ensure information is updated promptly and stored in accordance with organisational and NHS policies.

Handle all data responsibly, ensuring confidentiality, accuracy, and compliance with data protection and governance standards.

Communication and Coordination

Provide courteous, professional, and timely responses to internal and external enquiries,including patients, callers, and colleagues.

Support clear communication within the team by relaying messages, sharing information appropriately, and maintaining effective channels of contact.

Act as a helpful first point of contact for telephone calls, emails, and general enquiries.

Confidentiality, Compliance & Governance

Manage sensitive information appropriately, following confidentiality requirements, data protection regulations (e.g., GDPR), and NHS governance policies.

Follow organisational procedures to maintain compliance and support safe, high-quality service delivery.

Team Contribution & Professional Development

Work collaboratively with colleagues, contributing to a positive, supportive team environment.

Show willingness to learn, adapt to new administrative systems and tools, and develop skills as required.

Support the wider team to achieve service objectives efficiently, demonstrating reliability anda proactive approach to tasks.

About us

The Key Medical Practice is owned and operated by Principal Medical Limited (PML), which works in partnership with the NHS to deliver primary care services in GP practices and community settings.

Founded in 2004 as a not-for-profit organisation by local GPs, PML was established to enable healthcare professionals to develop and deliver innovative services at scale. Today, 70% of GP practices in Oxfordshire and 22% in Northamptonshire are associated with the Federation.

PML is the largest GP Federation in Oxfordshire and South Northamptonshire, serving nearly 800,000 patients. We believe local providers are best placed to deliver high-quality, cost-effective care that meets community needs.

With over 20 years of experience, PML has a strong track record of delivering NHS, ICB and Public Health services. Our work is guided by five core values: being Compassionate, Competent, Courteous, Collaborative and Committed. We welcome applicants from diverse backgrounds and those with protected characteristics under the Equality Act 2010.