Patient Care Co-ordinatorNHS

Job summary

Are you welcoming, professional, and confident communicating with people from all backgrounds and across different services?

Do you take pride in helping people find solutions and ensuring they receive the support they need?

Are you empathetic, calm under pressure, hardworking, and passionate about delivering excellent patient care?

If so, we would love to hear from you.

We have an exciting opportunity for a motivated individual to join our fantastic Patient Care Team. As a key member of the practice, you will play an important role in supporting patients and ensuring they receive a high standard of service.

This position is for 37.5 hours per week, worked between 8am and 6.30pm, Monday to Friday and between 8am and 8pm on a Wednesday. Flexibility may be required to support the operational needs of the practice.

Main duties of the job

As a Patient Care Co-ordinator, you will be responsible for delivering a professional, efficient, and patient-focused service. Key responsibilities include:

• Acting as a first point of contact for patients, responding to enquiries in person, by telephone, email, and online requests.
• Managing appointment bookings and supporting the maintenance of the practice appointment system.
• Processing prescription requests, referrals, and follow-up actions in a timely manner.
• Answering incoming telephone calls and directing enquiries to the appropriate person or service.
• Signposting patients to the most appropriate healthcare service or support available.
• Liaising with patients, colleagues, and external organisations to ensure effective communication and continuity of care.
• Maintaining accurate patient records, including data entry and clinical coding using SystmOne.
• Handling incoming correspondence, emails, and administrative requests efficiently.
• Processing and directing requests for information, including Subject Access Requests (SARs), insurance reports, solicitor letters, and DVLA forms.
• Undertaking system searches and producing information as requested.
• Providing administrative support to clinicians and the wider practice team.
• Photocopying, scanning, filing, and completing general office administration tasks.
• Maintaining a clean, organised, and professional working environment.
• Ensuring patient confidentiality is maintained at all times and complying with practice policies and procedures.

Job description

The full role and responsibilities are outlined in the attached job description. The job description is subject to ongoing review in partnership with the post holder.

About us

Albany Surgery is located in the heart of Newton Abbot and operates from modern, purpose-built premises. We currently care for a growing patient population of approximately 10,000 patients and are proud members of the Newton West Primary Care Network (PCN), working collaboratively with neighbouring practices to deliver high-quality healthcare services.

We are a skilled and diverse multidisciplinary team comprising:

• 4 GP Partners
• 7 Salaried GPs
• 1 Advanced Nurse Practitioner
• 2 Lead Nurses
• 1 Practice Nurse
• 3 Healthcare Assistants
• 1 Pharmacist
• 1 Pharmacy Technician
• Management and Patient Care Teams

At Albany Surgery, education and professional development are central to our ethos. We are actively involved in training the next generation of healthcare professionals, including GP Registrars and Medical Students, and provide ongoing learning and development opportunities for all members of our team.

We recognise the challenges currently facing primary care and remain committed to our belief that people are our greatest asset. We strive to create a supportive, inclusive, and rewarding working environment where staff are empowered to develop their skills, achieve their potential, and deliver outstanding patient care.

We are proud to be a dynamic, family-orientated practice with a strong team culture that values collaboration, respect, and continuous improvement.