Patient NavigatorNHS

Job summary

18-20 Hours per Week (3-4 Days)

Based at Lordshill Health Centre, Southampton

Looking for a role where you can make a real difference every day?Lordshill Health Centre is seeking a friendly, organised and proactive Patient Navigator to join our established practice team.

Main duties of the job

Key Responsibilities

• Responding to patient enquiries by telephone, online and in person.
• Booking and managing appointments.
• Guiding patients to the most appropriate clinician, service or support pathway.
• Updating and maintaining patient records accurately.
• Working closely with clinical and administrative colleagues to provide an excellent patient experience.
• Supporting the smooth day-to-day operation of the practice.

Job description

This is an ideal opportunity for someone who enjoys working with people, thrives in a busy environment, and takes pride in delivering excellent service. No two days are the same, and you will play a key role in helping patients access the care and support they need.

About the Role

As a Patient Navigator, you will be one of the first points of contact for patients contacting the practice. Whether speaking to patients on the telephone, responding to online requests, or assisting at reception, you will help ensure patients are directed to the most appropriate service efficiently and compassionately.

The role requires someone who can listen carefully, communicate clearly, and remain calm when managing a varied workload.

About us

What You'll BringWe're looking for someone who:

• Has excellent interpersonal and communication skills.
• Enjoys helping people and providing outstanding customer service.
• Is confident using computer systems and learning new processes.
• Has strong attention to detail and good organisational skills.
• Can manage competing demands in a busy healthcare environment.
• Works well both independently and as part of a team.
• Demonstrates professionalism, empathy and resilience.

Previous experience within primary care, healthcare, customer service or administration would be advantageous, although training will be provided for the right candidate.

Why Join Us?At Lordshill Health Centre, we believe that a positive workplace leads to better patient care. We are committed to creating an environment where staff feel valued, supported and able to develop professionally.

We offer:

• A supportive and welcoming team culture.
• Ongoing training and development opportunities.
• A varied and rewarding role within a respected GP practice.
• Free on-site parking.

Additional Information

• Immediate start available.
• Applicants must have the right to work in the UK.
• Applications will be reviewed as they are received, and we may close the vacancy early if a suitable candidate is appointed.

If you are looking for a rewarding role within a friendly and community-focused practice, we would be delighted to hear from you.

Benefits

• Free parking
• On-site parking

Work Location: In person