Department Secretary - Patient CareNHS

Job summary

The post holder will provide comprehensive administrative and secretarial support to the Laboratory Medicine Management Team, Service Manager, Clinical Lead, Laboratory Medicine Board, its subcommittees, and the Administration and Support Services Manager. The post holder will also work as part of the Patient Care Team delivering an excellent front of house service for the Department of Laboratory Medicine.

Main duties of the job

Maintain the Laboratory Medicine Management Teams' electronic diaries. This includes scheduling and rescheduling appointments in the diaries, organising meetings on the Teams' behalf

Provide an efficient secretarial service to the Clinical Lead, Service Manager, Admin & Support Services Manager and laboratory management team.

Provide an efficient administrative and secretarial service to the Laboratory Medicine Board and its subcommittees. This involves the production and circulation of agendas, meeting papers, and taking comprehensive minutes of meetings

Man the Lab Medicine Helpline, Call Centre and Reception desk (rotational basis):Be the first line contact for the Laboratory Medicine Department and deal with enquiries from other healthcare professionals, users of the service, patients, relatives; make appointments for patients that are to have blood tests within Laboratory Medicine; greet patients on arrival and update electronic systems, make follow up appointments; take receipt of specimens on the reception desk and transfer them to the laboratory, highlighting urgent specimens to lab personnel.

Assist with timely distribution of pathology reports distribution; including mailing reports, uploading reports to NHS electronic systems eg: Allscripts EPR, and updating Lab Information System.

Ordering of consumables using NHS systems such as NHS Supply Chain, and Centros Integra

Uploading of documentation onto Department's Quality Management System Database - QPulse.

Job description

For detailed job description and main responsibilities please see attached Job Description for full details and person specification for the role.

About us

The post holder's primary working relationships will be with the Laboratory Medicine Management Team, senior staff, Admin & Patient care teams. The post holder will work closely with the Admin & Support Services Manager, Team Leaders, fellow department secretariesand patient care staff.

The Department of Laboratory Medicine prides itself on providing the highest standard of service to its users in order to aid timely diagnoses and treatment of patients. The Admin & Support Services Team in Laboratory Medicine prides itself on being the Department's Front of House Team providing excellent customer service to the Department, Hospital and Community professionals and patients.