Clerical Officer/Typist - GastroenterologyNHS

Job summary

The Gastroenterology department at the Norfolk and Norwich University Hospital are looking for motivated, organised and dedicated individuals to join the Gastro Admin Team as Clerical Officers/Typists.

As part of this busy and varied role, the successful candidates will support the Gastroenterology Department by working as part of a sub-speciality team to provide administrative support to the medical team, patients, relatives, and external health providers, via multiple forms of communication.

Main duties of the job

The ideal candidates will be conscientious, motivated and committed to providing a professional and efficient administrative and clerical service to patients.

The post holders will act as a key point of contact for communication between medical and nursing teams, patients and their relatives, hospital staff, General Practitioners, and external agencies. They will maintain effective working relationships between consultants, patients and relevant healthcare professionals, ensuring that communication is accurate, timely and professional.

The successful candidate will demonstrate excellent communication and organisational skills, with the ability to prioritise and manage a constantly changing workload effectively. They will be able to work independently, use their own initiative and contribute positively as part of a wider multidisciplinary team.

Key responsibilities will include typing and preparing patient correspondence and clinical letters, ensuring accuracy and confidentiality at all times. The post holder will also be responsible for updating and maintaining each patient's Referral to Treatment (RTT) pathway in line with Trust policies and guidelines, ensuring information is recorded accurately and within required timescales.

Job description

• Type patient letters relating to clinics in accurate and timely manner and be able to prioritise workload with the support from the Medical Secretaries/Admin manager
• Locate, request and track hospital notes to the department and Health Records Library and file results and correspondence appropriately.
• Communicate electronically with secretaries regarding actions to be outcomed from typing to ensure 18 week targets are met.
• Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
• Work in line with department guidelines and policies, and offer suggestions for improvements to procedures/policies to support the continual development of the service.
• Maintain Administration Procedures for departmental practices, to ensure colleagues can cover workload in absence and offer suggestion at regular team meeting for improvements in working practices.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4217 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics