Sports Centre Receptionist (Part-Time)University

The University of Nottingham Sport is currently undergoing an ambitious change and investment programme to further support our vision to deliver an outstanding student sporting offer and establish the University as the first choice for students wishing to combine a top-quality education with an outstanding sporting experience.

There is one permanent part-time position of 24.5 hours per week, currently available at the David Ross Sports Village, as part of the front house team. The working hours for the post are shown below. These are the exact working hours for the post each week.

Monday 6.15am-2.30pm

Tuesday 1.15pm-9.30pm

Wednesday 3pm-8.30pm

Thursday 3pm-8.30pm

Roles and responsibilities will include taking bookings by telephone or in person, collection and reconciliation of monies on reception whilst on duty, dealing with enquiries, directing users, issuing hire equipment, dealing with membership enquiries and issuing membership cards. Checking the validity of users and dealing with lost property.

Candidates should have an excellent telephone manner and have the ability to work calmly and professionally when under pressure. Previous experience of working in a similar customer-focused role is essential, together with evidence of managing cash-handling/reconciliation processes. Previous experience working with computer-booking systems would be desirable.

The role is key to ensuring a first class and seamless experience for our student, staff, alumni and public members. Excellent communication and customer care skills, together with a pro-active approach to tasks and attention to detail are therefore essential.

What we offer

A friendly, diverse, and supportive working environment

Our reward scheme grants bonuses of numerous values for excellent work

We are committed to staff development through the provision of training, continued support, and career progression opportunities

You will have access to a range of benefits and rewards, including fitness and health facilities, staff discounts, travel schemes and many more. To find out more about what we can offer you, follow the link to our benefits website

What next

Further information is available in the role profile. To apply for this vacancy please click ‘Apply’ to complete your details.

Please contact Julie Bonser ([email protected]) if you have further questions about this role. Please note that applications sent directly to this email address will not be accepted.

Further details:

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Visit our Equality, Diversity and Inclusion website.

We are proud to be a Disability Confident Employer (Level 2) employer. Increasing the diversity of our community is extremely important to us and we are committed to the aims of Disability Confident Scheme.

We are the first university to have achieved Athena Swan Gold Award.

To help you succeed, we published Candidate Guidance to provide support on the application and interview process.

Discover our benefits, visit Your Benefits website.

We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.

£25,353 to £26,379 per annum pro-rata depending on skills and experience.