Medical ReceptionistNHS

Job summary

To provide high quality, professional reception and administrative duties at Parklane Surgery.

To act as first point of contact for patients and provide general assistance in a positive, friendly and professional manner, ensuring queries are handled efficiently and courteously.

This role will be 20 hours per week Monday to Friday (4 hours per day) between the hours of 8am & 6:30pm.

Salary meets national minimum wage

Main duties of the job

• Ensure that all reception duties and tasks are carried out in an effective, efficient and professional manner in line with the practices guidelines, procedures and protocols
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Undertake general office and reception duties including front desk, telephone and email.
• Liaise with outside agencies
• Support colleagues and be a team player
• Respect confidentiality and data protection rules
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Job description

Greet patients and visitors to the practice.

Book in, amend and cancel patient appointments on the Clinical System (Emis).

Signposting patients to the appropriate service.

Answer incoming telephone calls efficiently, ensuring details are accurately recorded and directed as necessary.

Take telephone messages for practice staff and process according to practice procedures.

Register new and temporary patients accurately onto VISION.

Retrieve and re-file medical records required, ensuring strict alphabetic order is adhered to.

Produce repeat prescriptions in a timely manner for GPs signature, ensuring accurate recording on patient records.

Ensure reception desk, waiting areas and notice boards are kept neat and tidy, re-stocking patient leaflets as needed.

Ensure reception office is kept organised and tidy.

Scanning documents.

Stamping and processing incoming mail.

Work effectively in a team

Attend staff meetings and training sessions as and when necessary.

Any other duty which may be required to ensure that the practice is run efficiently and pleasantly for patients, doctors and staff.

About us

Parklane Surgery is a 2 Partner GP training practice located in Tonyrefail within easy reach of the M4. We aim to provide patients with high quality health care. We have a well-trained motivated and committed health care team. And are looking for an enthusiastic, motivated person to join our reception/admin team to provide an efficient and comprehensive reception and administrative support service.