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Rhondda Cynon Taf Customer Service & Admin

Programme Manager- Future Workforce SolutionNHS

Cardiff, CF15 7QZ Fixed-Term £58,379 to £65,723
Posted 7 August 2026 Closing date 23 August 2026
Trefforest Estate Rail Station (0.6 miles away) Caerphilly Interchange Stand 1 (2.6 miles away)

Job summary

Lead the Programme. Shape the Future. Deliver the change.

  • Do you thrive on leading complex, large-scale transformation programmes?
  • Are you passionate about delivering change that makes a real difference to people and organisations?
  • Can you bring together multiple stakeholders, suppliers and workstreams to achieve a common goal?

If so, this could be the perfect opportunity for you.

Join one of the UK's largest workforce transformation programmes and help shape the future of workforce technology and services for more than 1.9 million NHS employees across England and Wales.

This is a unique opportunity to lead a nationally significant programme that will transform how the NHS manages, supports and develops its workforce for years to come.

We're looking for an experienced and ambitious programme leader with expertise in areas such as:

o Large-scale programme and project deliveryo Digital and business transformationo Workforce and HR system implementationso Stakeholder and supplier managemento Governance, assurance and risk managemento Organisational change and benefits realisation

Working at the heart of a major national transformation programme, you'll provide leadership across multiple workstreams, ensuring delivery remains aligned to strategic objectives, timelines, budgets and expected outcomes.

Main duties of the job

The postholder will support the delivery of implementation activity across a defined group of organisations, supporting them prepare for transition, implementation and early adoption. Working alongside NHS organisations, NHSBSA and suppliers, the role will establish change management approaches to support effective delivery of agreed activity.You will support implementation by leading business process change, organisational readiness and benefits realisation activities. You will work with stakeholders across the organisation to assess change impact, redesign business processes, support adoption of new ways of working, and help maximise the benefits of the solution. Reporting to the Strategic Delivery Lead, the postholder will work autonomously but in collaboration with the NHSBSA , the consortium and colleagues across the organisation.You will work with NHS organisations to provide practical guidance and follow-up on agreed actions that strengthen local capability, readiness and adoption. You will also support stakeholder engagement, communicate information clearly and escalate risks or barriers where required.The role will support and Monitor change readiness throughout the programme lifecycle, providing assurance that the organisation is on track for successful adoption. You will monitor progress, identify where corrective action may be required and contribute to continuous improvement, training, audit and successful project delivery.

Job description

If you're excited by leading transformational change at scale and delivering solutions that will benefit millions of NHS employees, we'd love to hear from you.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

You will be able to find further information on the Future Workforce Solution attached within the supporting documents.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

This post is fixed term/secondment for 18 months from the start date. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post

About us

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

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