Enhanced Access Service AdministratorNHS

Job summary

Nuneaton and Bedworth PCN are looking for an organised, dedicated Enhanced Access Service Administrator to work alongside the current Service Coordinators, and wider administrative and clinical team.

What is Enhanced Access?

We provide Enhanced Access (EA) appointments on behalf of our 11 Member Practices outside of their ordinary (core) work hours, usually between the hours of 6.30pm to 8pm Mondays to Fridays and between 9am and 5pm on Saturdays, these hours can vary due to development of the services that are delivered.

The Enhanced Access Service provides a varied range of services from GPs, nurses and other clinical appointments from our 2 base sites in Nuneaton and Bedworth, as well as in Community settings as required, The PCN EA Service continuously identifies its population needs and support in running additional clinical services aimed at supporting access for patients at times to suit them, these include health checks, immunisations (including COVID 19, flu clinics and childhood immunisations), hypertension reviews, diabetes reviews and renal cardio-metabolic clinics.

The role of the Administrator will require flexibility, and the ability to cover hours on Monday to Friday between 9.00 and 20.00 on an agreed working pattern to ensure core Enhanced Access hours are covered and supported.

Main duties of the job

To provide administration support and reception services to the Enhanced Access Service.

To provide administration support and reception services for the additional clinical services or clinics provided by the PCN including call/recalls to patients.

Supporting the Enhanced Access Service remote bookings within EMIS.

Ensure appropriateness of appointments in compliance with the inclusion criteria

Advise PCN Practices of any inappropriate bookings for the Enhanced Access Service

Book/arrange referral appointments using the electronic referral system and email systems and action/follow-up on the e-RS worklists, enquiries and alerts.

Be part of the Enhanced Access team communication channels and update any changes to schedule.

Co-ordinate and note take at the scheduled EA meetings and briefing sessions

Support the EA Team Coordinators with day-to-day activities, and deputise during times of annual leave, educational leave and other absences as required.

Actively input into the development of new and existing services and resources.

Communicate and complete stock take for Enhanced Access Service consumables.

Manage databases and spreadsheets and collation of information.

Ensure reporting templates are kept updated with accuracy.

Job description

Main Duties and Responsibilities

To provide administration support and reception services to the Enhanced Access Service.

To provide administration support and reception services for the additional clinical services or clinics provided by the PCN including call/recalls to patients

Supporting the Enhanced Access Service remote bookings within EMIS

Ensure appropriateness of appointments in compliance with the inclusion criteria

Advise PCN Practices of any inappropriate bookings for the Enhanced Access Service

Book/arrange referral appointments using the electronic referral system and email systems and action/follow-up on the e-RS worklists, enquiries and alerts

Be part of the Enhanced Access team communication channels and update any changes to schedule

Co-ordinate and note take at routine EA meetings and briefing sessions

Support the EA Team Coordinators with day-to-day activities, and deputise during times of annual leave, educational leave and other absences as required

Actively input into the development of new and existing services and resources

Communicate and complete stock take for Enhanced Access Service consumables

Manage data bases and spreadsheets and collation of information

Ensure reporting templates are kept updated with accuracy

Safety, Quality and Patient Experience

1 Involved with maintaining the highest levels of operational delivery and ensuring consistent quality of care for patients, as well as taking a key role in actively promoting the values of the organisation and supporting the organisation to achieve its aims.

2 Be able to demonstrate that systems and processes of risk management are in place to monitor, mitigate and address risk across the PCN Enhanced Access service and to capture and report on incidents at all levels and to monitor progress of actions.

3 Support the delivery of quality indicators/ schedules, reporting through assurance processes.

4 Support the undertaking of external reviews (e.g., CQC), ensuring the provision of information and appropriate actions to respond to issues and recommendations made.

5 Ensure appropriate policies, procedures and systems are in place for formal complaints and feedback.

6 Ensure appropriate patient experience feedback mechanisms and measures are in place to support optimum patient experience.

About us

Nuneaton and Bedworth PCN - About us - Our Values

To meet the changing needs of our local population by addressing the health and funding inequalities, through consistent delivery of high-quality services, by a highly skilled and motivated workforce. Driven by innovation, passion and collaboration, we work with great integrity to have a patient centred vision to have a strong presence in our communities.

The Context

Nuneaton and Bedworth Primary Care Network (NBPCN) is the largest PCN in Warwickshire and has a diverse population made up of 11 GP Practices serving a population of almost 104,000 patients (January 2026).

Health Inequality impacts our patients: Nuneaton and Bedworth have higher than average levels of deprivation, BAME populations and poorer health outcomes, and as a PCN we are very proud of the work that takes place to address these health inequalities.