Clinical Services Administrator 12 Months Fixed Term ContractNHS

Job summary

The Clinical Services Administrator provides high-quality administrative and reception support across Community Services, the Inpatient Unit (IPU) and Main Reception. Working as part of the wider Clinical Administration Team, the postholder will rotate across service areas through a planned rota, supporting patient pathways, maintaining accurate records and coordinating communication with patients, families, healthcare professionals and external providers. The role requires an organised, adaptable and professional approach, with the confidence to move between teams, adjust quickly to different working environments and respond positively to changing service priorities while managing competing demands. The postholder must also work sensitively with patients and families. A structured induction and training programme will support the development of competence across all three service areas.

Main duties of the job

The postholder will provide administrative support across Community Services, the IPU and Main Reception, working to a planned rotational rota. Duties include processing and coordinating referrals, maintaining accurate electronic patient records, supporting patient admissions, discharges and transfers, managing telephone enquiries, arranging transport and coordinating communications with healthcare professionals and external providers. The role will also provide professional and sensitive support to patients, families, visitors and healthcare professionals, including reception and front-of-house duties. The postholder will maintain confidentiality, follow organisational procedures and contribute to effective and consistent administrative support across clinical services. Full training and competency support will be provided across all areas.

Job description

This is a varied clinical administration role working across three key areas of the hospice: Community Clinical Administration, Inpatient Unit (IPU) Administration and Main Reception. The role operates through a planned rotational working pattern, with structured induction, training and ongoing competency support provided across each service area. The postholder will work with patients, families, healthcare professionals, clinical teams, volunteers and external organisations, so a professional, approachable and sensitive manner is essential. The role involves access to confidential and sensitive patient information and requires a clear understanding of confidentiality, data protection and appropriate information handling. A DBS check will be required as part of the pre-employment process due to working with vulnerable adults. For full details, please refer to the attached Job Description.

About us

Ashgate Hospice offers free, specialist, compassionate care for adults living with life-limiting or incurable illnesses, including cancer, neurological diseases, and advanced heart, kidney and lung conditions. Based in North Derbyshire, we support people and those important to them through a range of free and fee-paying services. Each year, we support over 2,640 people, helping them to manage symptoms, stay informed about their care, and maintain the best possible quality of life from diagnosis onwards. We also provide vital support to those important to them, including practical and emotional support, as well as bereavement care when someone has died.