Cardiology ReceptionistNHS

Job summary

To work efficiently within a multi-disciplinary team to provide administrative assistance within the Trust and services offered by the trust. To provide a professional and efficient service. To communicate effectively with other staff members. To assist with the smooth running of Cardiology outpatients and breathlessness pathway. There is no requirement to line management of staff in this position.

Main duties of the job

We are seeking a friendly and organised individual to join our Cardiology team at The Princess Alexandra Hospital. The successful candidate will provide reception and administrative support, welcome patients, manage appointments, answer telephone enquiries, and help ensure a positive patient experience. The role requires excellent communication skills, a good level of IT competency, and the ability to work effectively in a busy healthcare environment while maintaining confidentiality at all times.

Job description

• To speak with patients on the telephone to advise of bookings.
• To greet all patients in a warm and friendly manner.
• To treat all patients at all times in a sensitive, honest and courteous manner.
• To advise and direct patients throughout their visit, maintaining good customer relationship and care.
• To assist patients with outpatient administrative queries.
• To receive patients into clinic, ensuring that all personal details are correct on the hospital information system (Alex Health) and change details as required.
• To book patients on Alex Health to show attendance.
• To answer the department phone in a polite and friendly manner, dealing with day-to-day queries or efficiently forwarding the call to the appropriate person.
• To carry out any other clerical duties which may arise within the department.
• To complete any other administrative duties as required.
• To deal with enquiries from all service users in a helpful, courteous and diplomatic manner.
• To work flexibly according to the needs of the service, including cover of colleagues during periods of leave.
• To work on own initiative and make confident decisions as required to ensure efficient service

About us

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector. This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives. Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences. Join us and help shape the future of care in West Essex.