Switchboard OperatorNHS

Job summary

We are looking for an enthusiastic individual to join the team.

We are offering one 13.5 hour post with a set working pattern;

Week 1 :

• Friday 9am-5pm
• Saturday 11pm-7am
• Sunday 11pm-7am
• 23.5 hrs including enhanced rate of pay

Week 2:

• Friday 9am-5pm

Week 3:

• Friday 9am-5pm
• Saturday 11pm-7am

Week 4:

• Friday 9am-5pm

you will be working according to the needs of the service. Previous roles in a similar environment preferential as we are looking for someone who has an understanding of NHS terminology and structure. You will need to have experience working under pressure and work part of a team.

The department operates on a 24/7 service including all bank holidays and weekends, so flexible approach to work is required.

Main duties of the job

Answering calls daily handling queries quickly and efficiently using bespoke software packages to do so.

Manning hospital emergency call line and liaising with correct emergency teams.

Upkeep and maintenance of hospital paging system.Monitor and report critical gas alarms for repair.

Report lift entrapments and liaise with those entrapped.

NWAS Northwest Ambulance booking service

Job description

Responsible for emergency calls and keeping associated records, Cardiac Arrest, Fire, Bomb, Major Incident

Operating internal and external paging systems for on-call staff and keeping associated records.

Operating alarm systems and keeping associated records.

Reception and general clerical duties

Updating patient information

Re-booking patient appointments

Patient search/enquiries

Booking transportation

Reporting telephone faults to the Communications Supervisor

Operating the taxi system and keeping associated records.

Responsible for maintaining a clean and tidy work station.

Other appropriate duties as allocated by the supervisor/manager.

Where staff absences or lateness for work would cause the switchboard to be unmanned it is the requirement that the Telephonist on duty remains to cover the switchboard until relief is available.

In the event of an emergency it may be necessary to require staff to remain on duty to provide sufficient cover on the switchboard to handle the emergency.

Staff may be requested from time to time to work over and above those hours within their contract to help cover absences of other members of staff.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.