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Cardiff Customer Service & Admin

RTT Data and Information AdministratorNHS

Cardiff, CF14 4XW Fixed-Term £26,813 to £27,890
Posted 16 September 2026 Closing date 21 September 2026
Heath Low Level Rail Station (0.7 miles, direct) Doniford Beach (West Somerset Railway) (23.3 miles, direct) Cardiff Bus Interchange Bay 14 (2.1 miles, direct)

Job summary

Advert: RTT Data and Information Administrator

The successful post holder will be a highly motivated team player ideally with previous administration experience within a busy and demanding environment.

As an RTT Data and Information Administrator, you will support the RTT Validation Team by assisting with the validation, tracking and management of patient pathways across Cardiff and Vale University Health Board.

The role will involve liaising with Consultants, Health Professionals, clinical teams and administrative colleagues to gather, update and cleanse data using relevant patient management and information systems. You will help ensure patient pathway information is accurate, complete and recorded in a timely manner.

The post holder will support the generation of reports, investigate and resolve data queries, and assist with outpatient and inpatient booking processes where required. This is an excellent opportunity for someone with strong administrative skills, excellent attention to detail and an interest in using information to support timely patient care.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Communication & Relationships

  • Communicate effectively about information relating to patient pathways and validation undertaken within the UHB to staff.
  • Assist with applying outcome to patients' pathways on patient systems through varied methods of communication with Consultants, Health Professionals Allied Health Professionals and other staff.

Data and Information Management

  • Working to the principles of information management using computers and will be accessing, inputting data and creating reports from a number of local and national databases e.g. PMS and Business Intelligence System (BIS).
  • Responsible for conducting data quality reviews and audits in existing databases, sourcing and obtaining missing data from a range of sources, and subsequently ensuring the accuracy of the data in the relevant validation databases.
  • Cleanse data held on validation databases on an ongoing basis and will need to exercise judgements when dealing with queries related to the data.
  • The post requires problem solving skills in relation to information management and excellent attention to detail.
  • The post holder should have demonstrable experience in information gathering, collating and recording.
  • The post holder will require intermediate experience of database systems and be skilled at manipulating, querying and presenting data in Excel.

This post is fixed term for 12 months due to - meet the needs of the service

Job description

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

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